IT Support Specialist

Named #4 startup in Canada for 2024, Hiive is a fintech/marketplace startup connecting buyers and sellers of stock in venture-backed pre-IPO companies🚀. Thanks to our industry-leading technology and best-in-class capital markets team, we are home to the fastest-growing marketplace for the stock of “unicorns” on the planet. As a profitable and rapidly growing business backed by US venture capital investors, we are seeking to scale our high-performing team.

Interested in learning more about life at Hiive? Check out our careers page to see how you can grow with us!

As an IT Support Specialist at Hiive, you will play a pivotal role in ensuring the smooth and efficient operation of our internal IT systems and providing timely technical support to our high-performing team. You will be a key contributor to employee productivity and help maintain the technological foundation that supports Hiive's rapid growth in a dynamic, fast-paced environment.

In this role, your responsibilities would include:

• Providing timely and effective technical support to Hiive employees for hardware, software, network issues, and peripherals.

• Managing the IT support ticket queue, including logging, prioritizing, troubleshooting, and resolving requests.

• Setting up, configuring, and maintaining employee laptops, software, and related equipment.

• Managing IT inventory, including tracking hardware assets and software licenses.

• Creating and updating IT documentation, guides, and knowledge base articles.

• Assisting senior IT staff with basic infrastructure tasks like patching, monitoring, and system checks.

• Supporting various IT projects and actively engaging in learning new technologies and procedures.

Required Skills:

• 0-2 years of experience in an IT support role (Help Desk, Desktop Support, IT Technician) or equivalent demonstrated capability.

• Strong customer service orientation with excellent communication (written and verbal) and interpersonal skills.

• Strong understanding of computer hardware and troubleshooting principles.

• Proficiency with supporting macOS and Microsoft Windows. 

• Proficiency with supporting Google Workspace.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN).

• Excellent problem-solving and analytical skills.

• Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced environment.

• A proactive attitude and a strong desire to learn and grow within the IT field.

• Post-secondary diploma or degree in an IT-related field, or equivalent practical experience.

Preferred Skills:

• Experience supporting users in a fast-paced startup or tech/fintech environment.

• Hands-on experience with both macOS and Windows environments.

• Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).

• Experience supporting common SaaS applications and video conferencing tools (e.g., Zoom, Slack).

• Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Google IT Support Professional Certificate).

• Experience with basic scripting (e.g., PowerShell, Bash, Python) is a plus.

Compensation, Benefits, & Perks: 

• Highly competitive salary commensurate with experience and contribution.

• Opportunity to participate in ownership of a rapidly growing early-stage startup through our employee stock option plan.

• Comprehensive 100% employer-paid health and dental premiums, a health and personal spending account.

• A dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.

• Enjoy a $20-per-day commuter benefit for every day you work in our Vancouver HQ.

• An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Womens’ Network events.

• Significant opportunities for growth into team leadership and management roles.

• Entrepreneurial culture and a small and dynamic team.

• Sponsorship, immigration, and relocation for exceptional candidates.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.