IT Operations Specialist, lvl 1

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time IT Operation Specialist Lvl 1 to join our IT team in Langley, BC.  

Reporting to the Manager, IT Operation, your primary responsibilities will include executing event, incident, and problem management processes to support our applications and IT infrastructure, as well as providing Helpdesk support during times of need.
You will be responsible for:

• Monitoring and responding to alarms to ensure the protection and integrity of hardware, software, and business systems.

• Monitoring and escalation of Refrigeration alarms.

• Overseeing batch schedule monitoring and the execution of production batch jobs.

• Building strong relationships and effective processes with internal and external teams to address operational concerns.

• Resolving incidents and job failures by following documented procedures & collaborating with support teams and vendors ensure timely incident resolution within timeframes.

• Performing scheduled maintenance, service requests and change Tasks as required.

• Escalation of application issues and problems to key stakeholders, management, and development teams.

• Covering the IT Helpdesk Support line between the Hours of 7pm through 9pm, providing technical troubleshooting of a wide range of in-house systems.

You have:

• A college diploma or university degree in the field of computer science.

• 2+ years of hands-on experience in an IT Department.

• Demonstrated experience in troubleshooting principles, methodologies, and issue resolution techniques.

• Capability of creating and interpreting technical documentation for training and end-user procedures.

• A certification like MCSE (Microsoft Certified Solutions Expert), MCSA (Microsoft Certified Solutions Associate), or one in Azure or Office 365 can indeed be a significant asset.

• Knowledge of the following tools or platforms: Control-M, Nagios, VMWare Dell Open-Manage, Intermapper, LDAP, AD, Windows, UNIX, Cisco, Understanding of ITIL Practices, ServiceNow, Power Shell is an asset.

You are:

• A strategic and results-oriented thinker with strong problem-solving abilities. 

• Able to rapidly grasp new ideas and concepts.

• Analytical with strong problem-solving abilities.

• Able to conduct research into software development and delivery concepts, as well as technical application issues.

• Able to present ideas in business-friendly and user-friendly language.

• An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!

Compensation Details:

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.