Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are seeking a skilled and detail-oriented professional to provide high-level customer assistance and resolve complex issues across multiple business areas in a dynamic, multi-customer environment. This role involves responding to non-routine customer inquiries, acting as the primary point of contact for reporting issues, and providing guidance on services offered by the service center. The successful candidate will bring expertise in customer service, complaint management, and business process optimization, particularly within financial and insurance sectors.
Essential Job Functions:
- Deliver exceptional customer support, ensuring timely and accurate resolution of inquiries, complaints, and issues.
- Manage business process transactions, ensuring efficiency, compliance, and alignment with organizational goals.
- Investigate and resolve customer complaints, ensuring adherence to regulatory standards and improving service delivery.
- Collaborate with healthcare providers, regulatory agencies, and clients to guarantee compliance with industry regulations, enhancing operational efficiency.
- Lead initiatives aimed at identifying opportunities for process improvements to enhance service quality and client satisfaction.
- Assist in data analysis to identify trends, generating actionable insights for process optimization and better decision-making.
- Support resource planning, allocation, and budgeting processes, ensuring alignment with strategic goals.
- Develop and implement training programs for staff on effective complaint handling, customer service practices, and regulatory compliance.
- Facilitate communication between leadership and analysts, ensuring a clear and effective flow of information.
- Oversee performance metrics and reports to monitor process quality and drive continuous improvement initiatives.
Basic Qualifications:
- Bachelor's degree in a relevant field (e.g., business, operations, finance) or equivalent education and experience.
- 6+ years of relevant industry experience, including 3+ years in customer service or complaint management roles, particularly in insurance or financial services.
- Proven expertise in business process management, customer service excellence, and regulatory compliance.
- Experience in complaint resolution, mediation, and risk assessment with a focus on improving operational performance and service quality.
- Familiarity with business process optimization, process mapping, and identifying areas for service enhancement.
- Strong analytical skills, with the ability to analyze data, identify trends, and recommend solutions.
- Demonstrated ability to manage and prioritize competing demands while ensuring high levels of service and compliance.
Preferred Qualifications:
- Advanced degree in a relevant field (e.g., MBA, MS in Operations or Finance).
- Experience in the insurance or financial services industries.
- Knowledge of tools like JIRA, Confluence, or other business management platforms.
- Insurance Claims Adjuster License (or in progress).
- Excellent communication, time management, and leadership skills, with experience coaching teams and managing workflow to ensure efficiency and compliance.
Work Environment
- Remote within USA
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $58,500 - $108,600.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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