Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The role of the Inside Sales Representative (ISR) is to maximize the productivity of our Advanced Technology Sales Team. Primarily by partnering with and providing support to our Advanced Technology Account Executives (ATAEs) in addition to other Field Sales Coworkers. Essential Functions:
* Prepares and distributes product configurations and customer quotes utilizing on-line tools.
* Provides accurate and timely ordering of products via SPS and AS400 systems.
* Direct interaction with customers to provide order status updates, quotes or other requests.
* Handles return merchandise authorizations.
* Coordinate the scheduling of hardware with services.
* Check for all applicable rebates and promotions.
* Customer Service - Providing consistent status updates for orders, quotes or other requests. Additional Responsibilities:
* Understand how to do a configuration based on best practice standards in regards to configuring hardware accurately and properly.
* Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
* Understand and maintain in depth knowledge of relevant products, promotions and announcements.
* Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
* Complete Partner Product accreditation when applicable.
* Build customer relations so you can be 2nd in command when the ATAE is traveling or out of the office.
* Being proactive with providing pertinent information to a client that may affect their business.
* Develop good working relationships with internal departments.
* Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience. Minimum Basic Qualifications:
* Technology industry experience or 2+ years of sales experience (non-retail)
* Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
* Working knowledge of Office applications
* Demonstrate ability to multitask
* Confident with customer interactions Preferred Qualifications:
* College Degree
* Prior experience in selling computer hardware, software, solutions or services is necessary
* Certifications in Advance Technology (Cisco)
* 3+ years of work experience within the AT industry
* Working knowledge of internal CDW systems (AS400 / SPS) Pay range: $50,000 - $68,000 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
