Customer Solutions Architect

Our Services organization is growing and we are looking for a Customer Solutions Architect to join our Services team. In this role, the person will work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.

Please note that this is a hybrid position that requires 3 days in office per week in our Sao Paulo office location.

• Take ownership of new accounts and manage their onboarding and implementation for our LATAM customers
• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Act as a project manager to ensure timelines are met
• Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
• Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
• Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
• Build, own, and execute client success and implementation plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects

• 3+ years experience in a Professional Service / Implementation / Customer Success positions
• English fluency speaking is a must
• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Demonstrated success in managing multiple tasks and priorities in a dynamic, high-energy environment
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• BA or BS degree
• Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage