Identity & Trust Investigation Specialist II

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

Remitly is looking for an Investigation Specialist II to play a critical role in shaping and scaling our fraud and scam prevention programs. In this role, you'll go beyond surface-level signals — diving deep into complex data patterns, fraud MOs, and emerging scam behaviors across products, platforms, and geographies.

You'll work alongside a high-performing team of fraud and scam specialists, collaborating closely with partners in product, engineering, analytics, and compliance. Your investigations and insights will directly inform the strategies that protect our customers and strengthen our global risk detection and prevention capabilities. You will report directly to the Senior Manager, Identity and Trust Investigations within the Fraud Program Team. This role is eligible for hybrid working.

You Will:

• Lead deep-dive investigations into fraud and scam activity, identifying trends, root causes, and emerging threats.
• Provide actionable intelligence that improves fraud rules, models, and operational processes.
• Write and tune fraud rules to prevent scaling fraud activity
• Contribute to program strategy by proactively identifying gaps, proposing improvements, and informing roadmap priorities.
• Support incident response efforts during high-impact fraud events.
• Help operationalize scalable investigative frameworks and contribute to global process improvements.
• Use basic SQL skills and data visualization to analyze large datasets
• Promote data-driven decision-making by delivering recommendations across multiple departments in risk prevention
• Lead projects and provide support on various risk initiatives such as diving deep on scam patterns, performing QAs, reviewing SOPs, or collecting insight from external resources

You Have:

• Bachelor's degree, financial crimes related certifications (CFE, CFCS, etc.) or equivalent experience
• 2+ years of experience in fraud prevention within the payments, banking, or technology domain
• Investigation and data analysis skills
• Comfortable handling, analyzing, and manipulating large data for risk analysis
• Proficient in Excel (can perform complex functions) and Google Workspace
• Understanding of common fraud (account takeover, stolen information, etc.) and scam (elder abuse, romance scams, etc.) typologies
• Comfortability working with team members in different locations and timezones.
• Occasionally, you will be asked to provide your support during non-business hours when we are experiencing an acute attack. This role is exempt from overtime pay.
• Basic SQL experience is preferred

Compensation Details. The starting base salary range for this position is $65,000 - $75,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Four weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our "Connected Work Culture" fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team’s specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.