The HR Operations Manager is responsible for overseeing HR operations, managing the HR team, ensuring compliance, improving processes, and enhancing employee experience across the Americas.
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The HR Operations Manager – Americas is a critical member of the regional HR team responsible for ensuring smooth execution of day-to-day HR operations across the U.S., Canada, and Latin America.
This role drives operational excellence through hands-on ownership of core HR processes, data integrity, compliance, and employee experience initiatives. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, matrixed environment.
What You Will Do
- Core HR Operations
- Own and oversee HR operations for the Americas region - including but not limited to employee data and documentation management, inquiry resolution, and operational support processes such as vendor management and purchase order administration.
- Lead and develop a high-performing HR Operations team, providing coaching, setting priorities, and ensuring effective service delivery across regional workflows.
- Partner closely with the HR Business Partner (HRBP) function to support execution of people strategies, resolve complex employee lifecycle issues, and ensure alignment between operational processes and business needs.
- Manage all immigration processes across the Americas in partnership with external counsel and internal stakeholders.
- Design and maintain robust processes to support accurate HRIS data entry and ongoing data integrity across systems.
- Partner with Payroll teams to ensure accurate and timely processing of regional payroll.
- Monitor and report on key HR operational metrics (e.g., data accuracy, ticket resolution) to drive service excellence and continuous improvement.
- Identify and implement opportunities for process improvement and automation across HR workflows to enhance efficiency and employee experience.
- Employee Lifecycle & Experience
- Lead and continuously improve onboarding and offboarding processes, partnering with global teams to ensure a seamless and compliant employee experience.
- Drive execution of regional employee culture, engagement, and recognition activities (e.g., Americas Emergency Response Team (AERT) announcements, regional events, recognition communications).
- Manage the Office Site Leader program, supporting local leaders to foster office engagement and ensure operational alignment.
- Compliance & Governance
- Own compliance efforts for the Americas region, including employment regulations, recordkeeping, and audit readiness.
- Partner with Legal on compliance updates, policy changes, and ad-hoc regulatory projects to ensure alignment with evolving legal requirements.
- Coordinate region-specific operational programs, including benefits administration and vacation tracking (in partnership with Benefits)
- Projects & Strategic Initiatives
- Lead regional HR projects, ensuring alignment with global initiatives and local needs.
- Support and help implement regional Diversity & Inclusion initiatives in partnership with the global D&I team.
What You Will Bring
- 5 - 7+ years of progressive HR operations experience, preferably within a global or regional function, with direct experience leading teams and managing cross-functional partnerships.
- Deep understanding of HR practices across the Americas, including compliance, employment regulations, and regional nuances.
- Proven ability to manage core HR operations such as immigration, payroll coordination, HRIS transactions, onboarding/offboarding, and data integrity.
- Strong working knowledge of employment law, recordkeeping, and HR compliance requirements.
- Effective communicator with excellent interpersonal skills and experience collaborating with HR, Legal, Payroll, and business leadership.
- Proficient in Microsoft Office; experience with SuccessFactors or similar HRIS platforms strongly preferred.
- Strong project management skills, with the ability to prioritize and deliver across multiple initiatives and regions.
- Operational excellence and attention to detail
- Confidentiality and discretion
- Process improvement mindset
- Cross-cultural collaboration
- Bias for action and ownership
- Customer-focused service orientation
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Top Skills
MS Office
Successfactors
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