Copper is built for the way professional services businesses actually work. Marketing agencies, consultancies, media firms, creative studios - these teams don't run on linear sales cycles. They're simultaneously pitching new clients, managing active engagements, and delivering on tight deadlines. Their work is relational, complex, and never really "done."
Most CRMs weren't built for any of that. They're rigid, siloed, and designed for transactional sales - not the kind of ongoing, collaborative client work that defines professional services.
Copper is different. We give service-based teams one beautifully designed, Google Workspace-native platform to manage the entire client journey - from first conversation to final deliverable. Contacts, deals, tasks, and projects all in one place, so teams spend less time chasing information and more time doing great work.
Thousands of professional services firms trust Copper to keep their client work on track. We're backed by $100 million in funding, growing fast, and building the modern operating system for relationship-led businesses. We're just getting started - and we'd love for you to be part of it.
We’re looking for a highly organized, personable, and proactive HR & Executive Operations Coordinator to join our Employee Success team. This is a dual-function role that sits at the intersection of HR coordination and executive-level support, and it’s the perfect fit for someone who loves variety, thrives on being a go-to resource, and wants to work closely with both people operations and company leadership.
If you’re someone who gets satisfaction from keeping things running smoothly behind the scenes, building relationships across the organization, and being a trusted partner to both employees and the CEO, this role was written for you.
What You'll Do
- Support end-to-end recruiting - partner with hiring managers to initiate requisitions, write job descriptions, post roles in Lever and on external job boards, coordinate candidate outreach and interview scheduling, and maintain up-to-date records throughout the hiring process.
- Own onboarding and offboarding administration from end to end - set up new hires in all relevant systems and tools, coordinate welcome communications and first-week schedules, maintain accurate employee records, and manage offboarding by handling system access removal, distribution list updates, and all related documentation.
- Lead employee engagement initiatives across the organization - own the monthly Employee Success newsletter, coordinate company-wide events and social programs (trivia nights, games nights, lunch & learns, Coffee Chats), and ensure employees are consistently informed, connected, and celebrated throughout the year.
- Track and celebrate employee work anniversaries (Copperversaries) and prepare milestone recognition slides for the team.
- Own employee rewards and recognition from platform administration to program delivery - managing Tango Reward Genius, coordinating all recognition initiatives across the employee lifecycle, and continuously improving how Copper celebrates its people.
- Maintain employee email distribution groups, adding and removing members as the organization evolves.
- Own the administrative backbone of the Employee Success function - support payroll operations by handling state agency correspondence, filings, and notices; coordinate engineering service billing submissions to Finance; and ensure all digital records and operational systems are accurately maintained and audit-ready.
- Serve as the primary calendar owner for the CEO - proactively scheduling, updating, and cancelling meetings; coordinating with external partners, clients, and board contacts; and submitting PTO requests in Rippling on the CEO’s behalf.
- Serve as a key operational partner to the executive team - own meeting documentation, maintain action item tracking, coordinate follow-ups, and ensure leadership has everything they need to stay organized and aligned between sessions.
- Own end-to-end coordination of all standing company-wide meetings - including the Weekly Playback (all-hands), Weekly Leadership Sync, Monthly AMA with CEO, Quarterly Business Reviews (QBRs), Board Meetings, and Product Council sessions - managing calendar invites, preparing agendas and decks, ensuring sessions are recorded, and publishing all recordings and transcripts to the appropriate archive.
- Facilitate the monthly AMA with the CEO - draft and distribute advance communications, manage anonymous question submissions via Slack, and moderate the live session.
- Support QBR delivery from start to finish - work with eStaff to confirm dates and finalize the agenda, prepare the QBR deck, coordinate speaking times, and publish the recording to the Media Center post-session.
- Manage Board Meeting logistics end to end - liaise with Board Member EAs to coordinate scheduling, manage Zoom links, and arrange CEO travel for in-person sessions.
- Act as backup facilitator for the Weekly Playback when primary owners are unavailable.
What You'll Bring
- A natural ability to juggle competing priorities without dropping the ball - you know how to assess what needs your attention right now versus what can wait, and you adjust on the fly without losing momentum.
- Strong project management instincts - you don’t just track tasks, you own outcomes. You build structure where there isn’t any, keep multiple workstreams moving simultaneously, and always know the status of everything in your orbit.
- The ability to shift and pivot quickly when priorities change - in a fast-moving environment like Copper, flexibility isn’t a nice-to-have, it’s a core skill, and you thrive on it.
- A genuine love of process - you document things not because you’re told to, but because you understand that great documentation is what allows a team to scale. You’re comfortable building and maintaining process documentation in tools like Notion or Confluence.
- Sharp organizational instincts with an eye for detail - whether you’re preparing a board deck, managing a calendar, or coordinating a company-wide event, nothing slips through the cracks on your watch.
- Clear and confident communication skills - you can synthesize a fast-moving leadership conversation into crisp action items, write a polished employee newsletter, and coordinate with a board member’s EA all in the same afternoon.
- Comfort working across a modern tech stack including Google Workspace, Slack, Confluence, Lattice, Lever, Rippling, Carta, and Claude.
- A people-first mindset - you genuinely care about the employee experience and bring warmth, discretion, and professionalism to every interaction, whether you’re onboarding a new hire or supporting the CEO.
Why Work Here?
- Competitive salary
- Comprehensive benefits and time-off/leave policies
- Unlimited vacation
- Flexible fully remote work hours
- Generous stock options
- Maternity/paternity top-up
- Monthly internet and cell phone allowance
- Learning & Development program
