Inspira Financial

Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) (General Consideration)

Posted 11 Days Ago

Remote

Hiring Remotely in Chicago, IL

Mid level

Remote

Hiring Remotely in Chicago, IL

Mid level

The Member Services Supervisor will oversee daily activities of a team in the CDB Member Services Department, coaching staff on call handling and teamwork, analyzing data to improve services, and managing workflow to meet business objectives. They will handle scheduling, monitor performance, and may be responsible for reporting.

The summary above was generated by AI

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all.
We want to ensure clarity regarding application requirements for internal employees. Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates.
Job Summary & Responsibilities
The Member Services Supervisor will report to the Sr. Manager, Member Services in the CDB Member Services Department. This role is responsible for the daily activities and supervision of a team employees supporting business functions. Develops, motivates, evaluates, and coaches staff on work procedure, proper call handling and teamwork delivering excellent customer service. Sets priorities for and coaches employees to meet goals. Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported.

Proactively analyzes constituent data, identifies trends and issues
Recognizes and acts on the needs to improve the development and delivery of products and services
Other duties as assigned

Rotating Schedule : 7 a.m. CT to 4 p.m. CT, 8 a.m. CT to 5 p.m. CT, 9 a.m. CT to 6 p.m. CT, and 10 a.m. CT to 7 p.m. CT

Pacific Time: 5 a.m. PT to 2 p.m. PT, 6 a.m. PT to 3 p.m. PT, 7 a.m. PT to 4 p.m. PT, and 8 a.m. PT to 5 p.m. PT
Mountain Time: 6 a.m. MT to 3 p.m. MT, 7 a.m. MT to 4 p.m. MT, 8 a.m. MT to 5 p.m. MT, and 9 a.m. MT to 6 p.m. MT
Eastern Time: 8 a.m. ET to 5 p.m. ET, 9 a.m. ET to 6 p.m. ET, 10 a.m. ET to 7 p.m. ET, and 11 a.m. ET to 8 p.m. ET

One Saturday per month : 9 a.m. CT to 2 p.m. CT

Pacific Time: 7 a.m. PT to 12 p.m. PT
Mountain Time: 8 a.m. MT to 1 p.m. MT
Eastern Time: 10 a.m. ET to 3 p.m. ET

Preferred Qualifications

3-5 years of experience
Bachelor's Degree or equivalent
Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Experience with Salesforce CRM preferred

#LI-Remote
Compensation & Benefits
$24.00/hr-$29.00/hr

Top Skills

Excel

Microsoft Outlook

Microsoft Word

Salesforce

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