Head of Mobile, Product Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Head of Mobile, Product Management
About Capital One Canada.
For 30 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the Team
The Mobile App team owns the engine behind our customer's most frequent touchpoint with Capital One. We have transformed our platform to empower teams across the organization to deliver value faster than ever before. With this flexible foundation in place, we are positioning the mobile app at the heart of our business growth strategy, establishing it as our primary and most efficient way to engage with our customers.
This is a unique, two-dimensional organization. Vertically, the team solves external customer-facing problems, delivering intelligent, real-time experiences that drive engagement and boost business growth goals. Horizontally, the team acts as an enabler, allowing internal customers from across the business, like Fraud and Payments, to contribute their own features to the mobile app seamlessly.
About the Role
The leader of this team will have mastered the art of efficient delivery through data-driven experimentation without ever compromising our high bar required for a well-managed platform. Your mandate is to unlock sophisticated new capabilities that fuel our business growth goals, transforming the platform into an engine that unlocks significant value for the Canadian business. You will drive a culture that moves with speed and rigor, ensuring we capture opportunities as quickly as they arise.
Your Responsibilities:

• Define and execute a mobile strategy where the evolution of a scalable, capability-driven platform acts as the catalyst for rapid customer feature delivery and business growth.
• Champion the "Mobile First" vision, positioning the app as the company's most efficient channel for business growth and customer engagement.
• Operate as a strategic connector across the enterprise, partnering with domains to leverage mobile capabilities as the key enabler for their growth, while orchestrating a unified destination for our customers
• Maximize the ROI of existing and future platform investments by driving adoption of low-code/no-code solutions among internal partner teams.
• Nurture a culture of reverence for risk management and understanding of the regulatory landscape
• Drive a robust, data-informed culture enabled by the right mobile analytics capabilities to measure platform performance, user behavior, and business impact across all mobile initiatives
• Recruit, mentor, and retain a high-performing, cross functional team of product managers and partners who can operate fluently across both technical platform nuances and customer-centric design
• Drive product management best practices throughout the organization and establish a culture of product management discipline

Basic Qualifications:

• At least 7 years of experience in digital product management
• At least 4 years of experience in people management (leading direct reports)
• At least 3 years of experience specifically managing Mobile Apps or Mobile Platform products

Preferred Qualifications:

• Bachelor's degree
• Platform & ecosystem experience: Experience building products for other product teams (e.g., Capabilities, Developer Platforms, SDKs, or API products)
• Low-Code/Server-Driven UI experience: Familiarity with strategies that allow dynamic content updates without app store releases
• Federated development: Proven track record of managing contribution models where multiple distinct teams contribute code to a single application codebase.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).