Head of Global Seller Onboarding

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
At Square, we believe every seller deserves an exceptional start to their journey. The Global Seller Onboarding (GSO) team ensures new sellers across diverse industries are set up for long-term success through seamless onboarding and implementation.
We're seeking a Global Seller Onboarding Director to lead our multi-region onboarding organization. In this role, you will oversee regional Seller Onboarding Leads and their teams across multiple geographies, ensuring consistency, efficiency, and excellence in how we onboard sellers worldwide. Additionally, you will be responsible for managing our third-party vendor network and BPO teams. You'll shape the global onboarding strategy, build scalable processes, and create alignment across internal teams and third-party partners.
This role reports to the Head of Global Seller Onboarding and serves as a critical member of the GSO leadership team
You Will

• Lead through leaders: Manage multiple regional Seller Onboarding Leads, who in turn oversee Implementation Specialists and third-party contractor teams.
• Develop and empower managers: Coach and mentor regional managers to strengthen their leadership skills, build high-performing teams, and support career growth.
• Set global direction: Define and communicate the vision, strategy, and success metrics for Seller Onboarding worldwide.
• Drive operational excellence: Establish global KPIs, SLAs, and quality standards while ensuring regional execution meets and exceeds expectations.
• Scale through consistency: Build and refine scalable onboarding processes, balancing global standardization with regional flexibility.
• Partner cross-functionally: Collaborate with Sales, Product, Support, Legal, and Operations leaders to solve implementation challenges and improve seller experiences.
• Oversee vendor partnerships: Provide leadership oversight for third-party global contractor relationships, ensuring accountability and consistent performance.
• Lead organizational change: Guide teams through structural transitions and evolving workflows, ensuring resilience, clarity, and alignment at every level.
• Represent globally: Act as the voice of GSO in senior leadership discussions, influencing investment decisions and long-term organizational design.

You Have

• 15+ years of experience in implementation, onboarding, account management, or customer success, ideally in high-growth or global environments.
• 5+ years of experience managing managers and scaling distributed/global teams.
• Demonstrated ability to lead organizations through change and ambiguity.
• Strong executive communication and influencing skills, with a track record of aligning multiple stakeholder groups across geographies.
• Deep operational rigor-experienced in building global KPIs, scalable processes, and performance management systems.
• Experience leading remote, distributed teams across multiple time zones.
• Ability to travel internationally as needed for leadership alignment, regional team visits, or strategic initiatives.

Nice to Have

• Experience scaling onboarding or service operations at a global technology company.
• Background in retail, hospitality, or technology implementation environments.
• Familiarity with Square's ecosystem or similar SMB and mid-market platforms.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$198,000 - $297,000 USD
Zone B:
$198,000 - $297,000 USD
Zone C:
$198,000 - $297,000 USD
Zone D:
$198,000 - $297,000 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.