Head of Experience Design

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Head of Experience Design
About Capital One Canada
For over 20 years, we've been on a mission to change banking for good and build relationships with Canadians by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the role:
Our Experience Design team combines a number of disciplines into a centre of excellence supporting the entire Capital One Canada business. We are looking for a Head of Experience Design to lead this team, further develop our design culture, and partner closely with peers throughout the business to drive Capital One Canada's growth. We are excited about our future, and we need your help to get there!
As you grow and lead this team, you will have the opportunity to collaborate with the larger Design community across Capital One in the US and UK - including associates who have joined from Apple, Google, the Stanford Design School faculty, and Adaptive Path. On this team already, we have a seasoned and talented Senior Creative Manager leading the Creative team who will report into the Head of Experience Design. That team acts as our internal creative agency, and we also work with an external creative agency on our mass advertising campaigns.
Your Responsibilities:

• Lead a talented, cross-functional team of practitioners who cover the spectrum of strategy, research, product and service design, operations, and more
• Define and drive the overall design strategy aligned with the company's goals
• Elevate the quality and maturity of the design practice through systems, methodologies, and tools within the team and across Capital One Canada
• Create conditions for a positive, inclusive, and collaborative team environment
• Effectively partner with leaders in product, technology, marketing, operations, and more to deliver products, experiences, and services that delight Canadian prospects and customers
• Own and facilitate prioritization decisions leveraging a transparent framework that aligns with organization goals and internal customer needs
• Grow your knowledge of how credit works for the sake of helping us disrupt the industry from the inside out

Basic Requirements:

• At least 10 years of relevant work experience, including 5 years of team/people leadership
• A leader with experience in a design toolkit that spans product design, service design, content design, and research

Preferred Qualifications:

• Strong design intuition and a proven track record in defining design methodologies and strategies and bringing them to fruition
• Exceptional people leadership skills with a track record of leading high performing teams
• Exceptional interpersonal skills and relationship building across organizations, bringing together partners in ways that drive accelerated progress towards organizational and transformational outcomes, while elevating the value of design
• Proficiency in business case development, grounding product and user experience decisions to business value

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).