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Manage and enhance the GTM onboarding program, ensuring new hires are AI-empowered, ready for customer engagement, and have a clear path to productivity. Facilitate workshops and measure success through established KPIs.
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
Glean is seeking a GTM Onboarding & Readiness Manager to own and uplevel our 30-60-90 GTM onboarding program (Glean|GOES) across roles and regions. This person will lead Glean’s modern, AI‑forward onboarding experience that ramps new hires across pre-sales, sales and post-sales to productivity quickly and predictably. You will be responsible for managing a cohesive, role and segment‑based onboarding journey from Day 1 through full ramp. You’ll partner cross-functionally to ensure new hires are not just certified on knowledge, but are conversation‑ready, execution‑ready, and AI‑empowered. This role requires a blend of instructional design, deep GTM experience (beyond just AE), and strategic program ownership, as well as a strong bias and ability toward using AI to scale learning, executing, coaching, and content.
You will:
- Own GTM onboarding and role-based readiness
- Own onboarding frameworks for GTM roles from Day 1 through full ramp.
- Uplevel a cohesive onboarding journey that blends live sessions, self‑paced content, peer learning, shadowing, certifications and quarterly in-person workshops into a single, impactful new‑hire experience.
- Build AI‑forward, scalable learning and readiness experiences
- Prioritize a Glean-on-Glean onboarding experience (e.g., AI‑assisted practice, simulations, deal reviews, content retrieval) so new hires learn “the Glean way” of working with AI from day one.
- Create repeatable, modular enablement assets that can be easily updated and discovered and are optimized for AI retrieval and usage.
- Partner with GTM leaders across the customer journey
- Align onboarding to team motions, metrics, and customer lifecycle responsibilities.
- Ensure onboarding reflects our current product, positioning, and revenue priorities, and that new hires can tell a consistent, value‑driven story.
- Drive data‑driven readiness and continuous improvement
- Own onboarding KPIs (e.g., time‑to‑first‑meeting, time‑to‑first‑deal/renewal, pipeline creation, leading indicator behaviors, competency assessment scores).
- Manage feedback loops with new hires, managers, and stakeholders to continuously improve and iterate.
- Deliver engaging training and readiness certifications
- Facilitate (or enable others to facilitate) high‑impact live sessions, practical workshops, deal/practice reviews, and role‑plays for GTM new hires across roles.
- Design and run certifications that validate real‑world performance.
- Equip managers to reinforce onboarding in their 1:1s, pipeline reviews, and team meetings.
- Operate as a builder and program owner
- Manage multiple onboarding cohorts and readiness workstreams simultaneously while maintaining high quality and attention to detail.
About you:
- 7+ years combined experience across GTM enablement, sales or technical GTM roles with at least 2+ years owning or heavily shaping onboarding programs.
- Direct experience working in or supporting GTM roles and comfort designing for different responsibilities across the customer lifecycle.
- Hands‑on experience using AI tools in GTM workflows.
- Demonstrated ability to architect and run end‑to‑end onboarding and readiness programs, including curriculum design, delivery, measurement, and iteration.
- Excellent facilitation and communication skills, with the ability to engage both new‑to‑role hires and seasoned senior individual contributors.
- Strong project and program management skills; able to orchestrate cross‑functional stakeholders, manage timelines, and deliver reliably.
- Motivated by working in a fast‑paced, high‑growth, highly collaborative environment; scrappy, creative, and energized by building.
Location:
- This role is hybrid out of one of our Bay Area offices (Palo Alto or San Francisco)
Compensation & Benefits:
The standard base salary range for this position is $110,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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Top Skills
Ai Tools
Learning Management Systems (Lms)
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