The Go-Live Support role involves assisting clinicians in navigating the Oracle Health Millennium system during implementation phases. Responsibilities include direct floor support, effective communication between end-users and the integration team, problem-solving, and on-site training.
Make a difference. Be happy. Grow your career.
Healthtech, a Nordic Global Company based in Canada, delivers healthcare organizations with strategic advisory, clinical transformation, implementation solutions, and application support services for over 40 years.
This role will:
- Work on the floor directly with all clinicians to help them navigate the Oracle Health Millennium system.
- Work closely with the Integrations team and command center to liaison between Clinical end users and IMIT Team members
- Facilitate problem-solving between Clinical end user and development staff
- Elbow support may involve helping physicians performs specific tasks in the Oracle Health system and give guidance or advice around optimizing efficiency
- Training prior to go live to be provided to applicants to familiarize yourself with the Oracle Health Millennium system and workflows
- Have you on a timetable or schedule, with specific and dedicated time on site at the hospital
Qualifications:
- Previous, and recent go-live ‘at the elbow’ support for a Hospital Information System implementation with physicians
- Experience with Healthcare or medical terminology
- Knowledge of basic computer concepts required
- Proficient and knowledgeable of the Oracle Health suite of applications is preferred
Skills:
- The ability to communicate effectively with physicians and an understanding of proper etiquette in healthcare settings
- Ability to be adaptable and flexible based on changing business and training environment needs
- Ability to work in a team-oriented environment is required
- It is essential to cultivate effective working relationships and maintain excellent communication with other team members
- Creative solving of technical problems – ensuring the ability to deliver integrations across a wide variety of systems
- Must have customer service focus and must be able to communicate with people at all levels of the organization both internal and external
Travel Requirements:
- This role requires candidates to be on site at the hospital location in Canada
Top Skills
Oracle Health Millennium
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