We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job DescriptionThe Global Key Account Manager’s (GKAM) main objective is to ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled and to identify new revenue opportunities within existing clients and to manage the contract renewal process. This role sits within the Business Assurance (BA) business line and will have global remit.
SGS’s Business Assurance portfolio of services includes sustainability assurance (i.e. CSRD, GHG, ESG), assessment, auditing, and certification, medical devices regulatory compliance (i.e. IVDR, ISO 13485), supply chain assurance, SMETA, SCAN), digital trust assurance (i.e. ISO/IEC 27001, ISO/IEC 42001), consultation, and training. We have a global network of specialists and auditors who provide the knowledge and expertise to help companies comply with local and international standards, and ensure their people have the skills, training and professional development to support their organization to thrive.
- Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
- Prepare and maintain global key account client plans according to the global agreement
- Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
- Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
- Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered.
- Identify new business opportunities and qualify them
- Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
- To achieve or exceed sales targets issued by GKAM Team Leader
- Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
- Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
- Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
- Manage customer expectations and contribute to a high level of customer satisfaction.
- Conduct annual business reviews with global key accounts
- Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
- Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
- Report all sales activities on the CRM sales pipeline in a timely manner.
- Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
- Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity
Education and Experience
- Bachelor's degree in a business-related program
- Minimum of 5 years’ experience in a project/contract management related role
- Experience in sales in a consulting/auditing environment
- Ability to sell and promote SGS to their clients demonstrated by a track record of meeting sales and performance targets in the service sector
Knowledge and Abilities
- Fluent in English and the language of allocated territory; multiple language proficiency would be an advantage
- High level of knowledge of Business Assurance business and products and / or detailed knowledge of target sector
- Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
- Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally
- Highly developed presentation skills and ability to interact effectively with senior government officials, and senior management of organizations
Computer Skills
- Proficient in MS Office Suite and Salesforce CRM
Licenses and Certifications
- Hold a full driver’s license
- Hold a valid passport and be willing to travel internationally
Travel
- Ability to travel as required (20 – 50%) including internationally
Compensation
Our Benefits
- Compensation: $70,000-$80,000/year
- Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada
