Develops new foodservice business by building customer relationships, conducting site assessments, onboarding accounts, and selling waste recovery and recycling services. Responsibilities include sales calls, customer setup, needs analysis, market research, issue resolution, account maintenance, and customer support. The role requires restaurant or foodservice sales experience, a valid Class 5 driver’s license, travel within British Columbia and other provinces, strong communication skills, and the ability to lift 75-pound grease trap lids.
At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.
About the Role
Operating out of our Vancouver division, the Foodservice Sales Representative (Redux) is responsible for building relationships with restaurants, commercial kitchens, foodservice operators, and related businesses. This role focuses on developing new business, conducting on-site assessments, onboarding customers, and supporting the implementation of services such as used cooking oil recycling, trap grease services, food waste recovery, and bone and fat recycling.
A valid Class 5 driver’s license is required for this position.
Annual base salary range: $60K to $68K
Why Join Us?
- Join a reputable, family-owned company with a legacy of sustainability and over 450 employees.
- Enjoy continuous training and development to grow your career.
- Access a comprehensive benefits package, including extended health benefits.
- Take advantage of our generous RRSP matching program after one year.
- Play a vital role in a company making a tangible impact on environmental sustainability.
SPECIFIC ACCOUNTABILITIES
- Secure potential customers by answering product and service questions and develop additional business by suggesting information about other products and services offered by Redux
- Contact potential customers by performing sales calls or site visits to provide information about Redux services
- Conduct site assessments of restaurants and foodservice operators and collect accurate service details to ensure Redux service technicians and drivers can easily and professionally service our customers
- Responsible for new customer setup in database, from first customer contact to active customer account
- Open new customer accounts by recording account information and maintain existing customer records by updating account information
- Resolve Redux product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommend potential products or services to Redux Management by collecting customer information and analysing customer needs
- Research and investigate in order to keep up about changes in competition, price and services in the market place
- Ensuring all customer records added are properly entered into the WCRL internal system
- Support and assist any training that may be required from time to time
- Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values
- Be accessible outside of regular business hours to assist with customer requests
- Perform other duties as assigned by Manager
QUALIFICATIONS AND REQUIREMENTS
- Two to five years of relevant sales experience, or an equivalent combination of education and experience, including experience in the restaurant industry, customer relationship management, or other customer facing environments
- Experience in waste management, garbage collection, recycling, or a related service industry, particularly in a customer-facing or sales capacity, is an asset
- Candidates with experience working directly with restaurant owners, foodservice operators, chefs, or kitchen managers are strongly preferred
- Knowledge of MS Office Suite is required
- Must have a valid Class 5 driver’s license
- Must be able to travel within BC and other provinces
- Strong verbal and written communication skills
- Ability to work hours required as per business needs and be available on an ad-hoc basis after regular business hours to respond to customers by phone or email
Physically capable of lifting grease trap lids (75 lbs) to perform assessments
Take the next step in your career by joining a company committed to sustainability and excellence. Apply today to be part of a team that transforms waste into opportunity and helps build a cleaner, greener future.
INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY" LINK.
West Coast Reduction Ltd. Vancouver, British Columbia, CAN Office
Vancouver, Canada
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