Financial Services Consultant - In-Plan - Client Relationship Team, Client Solutions Centre

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, our clients are at the centre of everything we do. As a licensed Financial Services Consultant (FSC) your work will directly contribute to our mission of helping clients achieve lifetime financial security and live healthier lives.  As a member of our Client Relationship team, you will support Sun Life clients with their wealth management needs. Your objective is to provide comprehensive portfolio reviews, assist with retirement planning and advise clients on financial decisions while helping them achieve their financial goals.  You will be tasked with strengthening client relationships, while achieving service & sales targets. 

Main accountabilities:

• Proactively call existing Sun Life clients that have a Group Retirement Savings (GRS) plan & Group Insurance Benefit (GB) plan to establish a relationship where the objective is to educate members on their investments, benefits, and assist with product enrolment.

• Consult with clients by providing investment and protection advice related to their financial needs, including savings, retirement income and insurance. 

• Partner with clients to be ‘retirement ready’, through the use of financial planning tools. Ensure all clients maintain an updated plan in order to achieve personal financial goals.

• Review portfolio investments, product options, savings goals, and assist with asset consolidation.

• Create an investment risk assessment profile for clients.  This will support them in aligning their investments to their desired risk tolerance.

• Contribute to sales and service targets by demonstrating to clients the value of their benefits available to them through their employer plans and assist with payroll deduction set ups, lump sum contributions and asset consolidation.

• Note: This role does NOT require any prospecting of new clients or cold calling. You will be interacting with existing clients of Sun Life.

What will you bring:

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

• A passion for building relationships and creating amazing client experiences

• Experience with selling and supporting clients with investment, savings products 

• Strong interpersonal and communication skills (verbal and written)

• Ability to quickly build rapport and relationships with clients over the phone or video conferencing

• Strong listening skills and the ability to ask probing questions to understand needs

• Possess an owner’s mindset in order to build strong client experiences and loyalty, while contributing within a fast-paced evolving team

• Ability to be agile and effectively manage changing priorities or processes

• Self motivated and have the ability to work independently

Mandatory requirements:

• Valid and active Life Insurance License (LLQP) or Insurance of person license in Quebec (1a)

Schedule:

• Our Client Service Centre takes calls from clients between the hours of 8 a.m. to 8 p.m. 

• Employees are scheduled for a consistent shift three out of four weeks

Why Sun Life :

• A focus on the mental, physical, and financial health and wellbeing of our Employees; helping you to bring your best self to work

• Competitive base salary with a quarterly bonus based on sales results

• Rewards and Recognitions program which celebrates performance excellence

Comprehensive flexible benefits program including:

• Medical, dental, life, critical illness, and disability insurance

• Lumino Health Virtual Care

• Robust defined contribution pension plan

• Stock Ownership and Savings Programs

• Tuition assistance

• Licensing fees covered

• Career growth and professional development opportunities

• Dynamic team environment and coaching from Managers

• Hybrid work environment

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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