The team
At ING, we aim to become the best mobile-led bank on the continent. The Tribe Digital & Customer Interactions drives digital sales and develops digital interactions with customers. With over 70 data analysts and scientists, we accelerate the transition towards becoming a fully data-driven organization. We work in multi-disciplinary teams, allocated as data consultants both internally and externally to our tribe.
At ING we promote diversity and want to make our teams a reflection of our world. If you recognize yourself in the description below, but your profile doesn't match the job description 100%, don't hesitate to apply.
Roles and responsibilities
We value innovation and expect you to explore new use cases, contributing to our evolving data-driven strategies. This role is specifically within the Chatbot team, where you will be responsible for evaluating and improving the end-to-end chat dialog performance. You will develop, experiment, test, deploy, and monitor chatbot behavior and performance to ensure optimal user experience and business impact.
Experience with building and maintaining chatbot solutions is essential, as is practical experience applying Large Language Models (LLMs) in production environments. Familiarity with Google DialogFlow and LLM frameworks is highly desirable.
Proficiency in data exploration, visualization, and storytelling is crucial for transforming complex findings into actionable insights for both technical and non-technical stakeholders. If you are a seasoned data scientist with a passion for conversational AI, ready to drive impactful insights and committed to personal growth, we want you on our team.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
- An MSc or Ph.D. with excellent academic results in the field of Computer Science, Machine Learning, Natural Language Processing, or other quantitative fields.
- 4+ years of relevant and demonstrable experience in the field of data science.
- In-depth knowledge of Natural Language Processing (NLP), including techniques for dialog systems, intent recognition, entity extraction, and conversational modeling.
- Proven experience in building and maintaining chatbot solutions, including prompt engineering, evaluation, monitoring and optimization.
- Strong working knowledge of Python, PySpark, SQL and Git.
- Familiarity with GCP, Google DialogFlow, VertexAI and BigQuery is a plus.
- You are curious to learn and apply new technologies.
- You embrace writing readable, documented and efficient code.
- Experience in successfully collaborating in cross-functional teams generating business impact
- Experience in working in an Agile/Scrum environment is a plus.
- You are open to feedback and growth on technical and soft skills.
- You are fluent in Dutch, both written and spoken, and have a good command of English.
We want to make sure that it’s possible for you to strike the right balance between your career and your private life.
Find out more about our employment conditions: https://www.ing.jobs/netherlands/Why-ING/benefits.htm
A salary tailored to your qualities and experience
25–28 vacation days depending on the contract
Pension scheme
13th-month salary
8% Holiday payment
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you: https://www.ing.jobs/netherlands/Why-ING.htm
Questions?Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
