Description
Join Our Team as the First Enterprise Renewal Manager and Drive Retention at Scale
Are you a detail-oriented professional with a strong focus on client success and growth? We’re looking for an experienced Enterprise Renewal Manager to join our team and play a key role in strengthening our customer relationships.
In this important position, you’ll work closely with our Enterprise Account Management and Customer Success teams to help retain and grow revenue within your portfolio. As our first Enterprise Renewal Manager, you’ll be responsible for managing and executing contract renewals, ensuring our clients receive excellent service, and building lasting partnerships with our enterprise customers.
With your expertise in relationship management and strong communication skills, you’ll help drive steady growth and uncover new opportunities. This is a chance to make a real impact in a fast-paced environment while advancing your career in a role that’s critical to our revenue goals.
About Us
Bizzabo’s Event Experience Operating System is a modern, intuitive platform used by the world’s leading organizations to deliver immersive experiences and events at scale. Named a Leader in the Gartner® Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio, regardless of format or size. Bizzabo is recognized by Newsweek as a 2024 Global Most Loved Workplace and as a 2024 Top Most Loved Workplaces® for LGBTQ+ employees. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan and is headquartered in New York and Tel Aviv.
Requirements
What you’ll be doing:
- Manage the end-to-end renewal process for enterprise customers, ensuring timely and successful subscription renewals.
- Develop and execute strategic renewal plans tailored to each customer’s business goals.
- Collaborate with Customer Success Managers (CSMs) to identify upsell and cross-sell opportunities during the renewal cycle for hand off to your Account Manager (AM).
- Proactively analyze customer usage data, engagement metrics, and feedback to assess renewal risks and opportunities.
- Build strong relationships with key decision-makers and influencers within customer organizations.
- Partner with Sales, Customer Success, and Finance teams to streamline the renewal process and ensure accurate forecasting.
- Continuously improve renewal workflows and methodologies to drive higher retention rates.
Who you are:
- An exceptional communicator
- Strong relationship builder
- Customer-centric
- Data-driven and analytical
- Highly organized and detail-oriented
- Tech savvy
- Naturally curious
- Adaptable and resilient
- Results-oriented
- A real team player
- …preferably a cat person.
What you have:
- 5-7 years of professional post-grad experience.
- Proven experience in subscription renewals, account management, or customer success, ideally within a SaaS company.
- Strong negotiation and influencing skills, with a track record of achieving or exceeding renewal targets.
- Ability to analyze data and make data-driven decisions to manage renewal risks effectively.
- Proven ability to collaborate effectively with cross-functional teams to achieve shared goals.
- Experience leading technical demos and creating impactful presentations.
- Customer discovery and qualification skills, with a strong understanding of client needs.
- Solid experience with CRM systems, including data management, cleanup, and organizing account hierarchies.
- Hands-on experience with sales and customer success tools like Salesforce, Gong, Planhat, and Salesloft.
- Strong familiarity with MacOS and proficiency in Microsoft Office Suite.
Community Details and Perks
The Bizzabo Community
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
Bizzabo is dedicated to ensuring equity in the workplace and fostering a diverse, inclusive environment where every voice is heard and everyone belongs. Qualified applicants will be considered regardless of gender, gender identity, sexual orientation, age, race, national origin, religious beliefs, military or veteran status, disability, or other legally protected status.
Note: All Bizzabo communications related to job postings will be conducted using corporate email. At no point will Bizzabo communicate or conduct interviews using messaging apps. Please report any suspicious communications to [email protected]
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