Sully.ai Logo

Sully.ai

Enterprise Client Success Manager

Reposted 11 Days Ago
In-Office or Remote
Hiring Remotely in CA
Senior level
In-Office or Remote
Hiring Remotely in CA
Senior level
Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.
The summary above was generated by AI

About Us
At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission
One Human, One Doctor.
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world-class models and deployed in real-world care.

About the Role
  • You will own Sully’s most strategic clients and be responsible for:

  • Building executive trust and strong client relationships

  • Ensuring clients realize value with demonstrable ROI

  • Owning expansion opportunities

  • You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

Key Responsibilities
  • Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.

  • Lead outcomes: define success metrics, build adoption plans, and ensure our clients win

  • Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).

  • Playbook building: Build the playbook for how we consult and support our highest value accounts

  • Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

Hard Requirements
  • 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.

  • Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.

  • Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles

  • You operate like an owner and take extreme accountability.

  • You’re metrics-driven, prioritize relentlessly, and own results end-to-end.

  • Willingness to travel up to 20% for in-person client meetings and industry conferences

Key Results (First 90 Days)
  • Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account.

  • Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.

  • Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).

Why Join Sully.ai?
🔥 Revolutionizing the antiquated $800B+ Healthcare market

🧠 60%+ Ex-founders who have built, scaled, exited. We hire A-players

⚡️ Speed matters: we operate with urgency, autonomy, and ownership

🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine

❤️ Your work directly unlocks doctors to reclaim their time, and patients get better, faster care

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment. 

Similar Jobs

7 Days Ago
Easy Apply
Remote
Canada
Easy Apply
Senior level
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.
Top Skills: AIBi ToolsSaaSSalesforce
8 Days Ago
Easy Apply
Remote or Hybrid
Canada
Easy Apply
Mid level
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.
Top Skills: Internet Of Things (Iot)SaaS
2 Days Ago
Remote or Hybrid
Mid level
Mid level
Real Estate
Manage strategic enterprise accounts as the primary post-sales contact. Lead onboarding, platform adoption, customer health, retention, executive stakeholder engagement, and expansion opportunities. Coordinate with Sales, Product, Support, and Engineering to resolve issues and communicate customer feedback. Identify churn risks, improve satisfaction, and ensure customers achieve value from the SingleKey platform.

What you need to know about the Vancouver Tech Scene

Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account