Freelancer.com is the world's largest freelancing and crowdsourcing marketplace, connecting close to 80 million professionals with businesses looking for top-tier talent. With a global reach spanning across industries, we empower enterprises to scale efficiently by providing flexible, on-demand workforce solutions. Our platform facilitates secure transactions and seamless project management, enabling businesses to complete projects faster and more cost-effectively.
Position Overview
We are seeking an Enterprise Account Manager to join our Vancouver office. In this role, you will develop and spearhead an enterprise client onboarding program, ensuring a seamless and efficient introduction to Freelancer.com's platform. You'll manage and grow relationships with enterprise clients, guiding them through our solutions, identifying growth opportunities, and ensuring they maximize the value of our marketplace.
This role requires a combination of strategic account management and technical knowledge to effectively support clients in integrating our platform into their operations. You'll collaborate with international businesses, gain exposure to diverse markets, and contribute to the future of global freelancing.
Responsibilities
- Develop, implement, and lead a structured onboarding program for enterprise clients to ensure smooth adoption of Freelancer.com's platform.
- Manage and nurture relationships with enterprise-level clients, including corporations, agencies, and marketplaces.
- Serve as the primary point of contact, providing consultative guidance and strategic support.
- Educate clients on platform capabilities, best practices, and API integrations to optimize their experience.
- Identify opportunities for account expansion, upselling premium services, and customized enterprise solutions.
- Collaborate with internal teams (sales, product, support, and engineering) to ensure a seamless experience for enterprise clients.
- Troubleshoot technical challenges, working alongside technical teams to resolve platform-related issues.
- Monitor and ensure compliance with transaction and platform guidelines.
- Maintain strong relationships with stakeholders across multiple time zones and global markets.
- Gather and analyze client feedback to help drive product improvements and enhance the overall experience.
Required Qualifications
- 2-3 years of experience in Enterprise Account Management, Client Success, or Sales.
- Experience in developing and executing onboarding programs for enterprise clients.
- Strong relationship management and strategic consulting skills.
- Excellent communication abilities (written and verbal), with the ability to explain technical concepts to non-technical stakeholders.
- Experience working with enterprise clients and managing high-value accounts.
- Proven track record of meeting or exceeding business growth targets.
- Ability to thrive in a fast-paced, high-growth environment.
- Some technical knowledge, including familiarity with APIs, integrations, or SaaS platforms.
Nice-to-Have Qualifications
- Experience in marketplaces, SaaS, FinTech, or online platforms.
- Understanding of freelancing, remote work trends, or workforce solutions.
- Previous experience working in a tech-driven environment.
- Bachelor's degree in Business, Marketing, or a related field.
Benefits
- Competitive salary (TBD).
- Regular team-building events in Vancouver.
- Meritocratic culture with fast-track career growth opportunities.
- Quarterly hackathons and innovation challenges.
- Weekly Town Halls & Q&A sessions with leadership.
- Global exposure and opportunities to collaborate with international clients.
Location
- Vancouver Office (full-time, in-office position).
- Must be eligible to work in Canada.
