Senior Solutions Engineer (Pre-Sales)

CaptivateIQ is a leading sales commission platform — recognized by industry analysts, including Forrester, as well as reputable marketplaces like G2. We are trusted by category leaders and innovators like Gong, Lattice, and DataRobot.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to take control of commission management.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About The Role:

CaptivateIQ seeks a Senior Solution Engineer to drive exceptional results in a B2B SaaS environment. As a Senior Solution Engineer at CaptivateIQ, you own the technical win in the sales cycle and participate in deal strategy and positioning. 

Solution Engineers are experts in identifying and aligning with our prospects’ challenges and goals and demonstrating how our solution delivers value in those contexts. In this role, you'll work alongside our Sales team to win new business while collaborating with cross-functional teams like Product. This strategic alignment is key to achieving high win rates and customer success.

We have found that the most successful Solution Engineers have strong technical aptitude and are confident and strategic storytellers. As a team, we are passionate and always ready to dive in, problem-solve, and think creatively.

Responsibilities:

• Support the Sales team with technical proof in sales cycles. This includes running discovery sessions, leading product demonstrations, and collaborating on deal strategy
• Tailor demonstrations to convey value to prospective customers. This includes configuring demo accounts to show how we support complex commission plans & data structures. 
• Identify opportunities for the platform’s next features and collaborate with Product/Engineering to develop these features
• Build great relationships and trust with prospects and customers by providing industry thought leadership and expertise
• Work cross-functionally with other parts of the organization to drive process improvement and customer satisfaction.
• Lead by example. Mentor team members and share best practices consistently to uplevel the whole team. 

Requirements:

• 5+ years of work experience configuring and selling software preferably in technology/SaaS
• Positive, team player mentality with strong time management, organization, and presentation skills
• Deep technical aptitude and curiosity for learning new technologies in a fast-paced environment. Experience with building Excel models or a programming language (e.g., SQL, Python) 
• Creative and open approach to problem-solving and partnering with internal teams to drive what’s best for the customer and for CaptivateIQ
• Ability to communicate professionally and effectively in written responses to emails, customer requirements, and formal RFPs
• Ability to work independently in a fast-paced startup environment 
• Experience in a fast-paced and deadline-oriented environment 
• Experience in working cross-functionally with product, support, marketing, and other functions
• Strong collaborator who finds it easy to work with team members to drive a great team culture
• Proficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), and/or billing systems (e.g. Zuora)

Benefits:

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking 
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates:

• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States