Engagement Manager
Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Who You Are:
You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.
What You’ll Do:
As an Engagement Manager (EM) on SailPoint’s SAS (Success Acceleration Services), you will support each customer’s journey by managing tactical project management duties and SAS efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models. Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to while working wiht the customer success team. At the end of the first six months, you will begin to take ownership and be responsible for engagement management, client communication, internal team management, and escalation support. At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers. You will also be a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.
Responsibilities:
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Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
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Interact with customer success leadership during the post-sales (delivery) phases
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Serve as a point of contact for clients on issues and escalations
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Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
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Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
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Perform end-to-end project management for customer engagements
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Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
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Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
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Work closely with Customer Success Managers to establish and maintain success throughout the entirety of a customer journey
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Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
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Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Requirements:
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5+ years of professional experience at a Software, SaaS, or consulting company
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3+ years of project management experience
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1+ years of people management experience
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Exceptional mentorship and leadership skills with a passion for continuous improvement
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Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
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Excellent communication skills and extensive experience working with clients and partners
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Strong organizational and multi-tasking abilities
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Experience working with Sales to scope services projects for enterprise software
Travel: Ability to travel up to 15%
Education:
Bachelor’s degree or equivalent work experience.
#LI-REMOTE #LI-AS1
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$86,240 - $123,200 - $160,160
Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
