At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls and leads generated online. Robust marketing practices provide opportunities to make offers to business owners that are members of the premier wholesale warehouse in the U.S. Discusses and assesses a wide range of payment acceptance needs and recommends and sells products or services that enhance the potential customers acceptance capabilities. Products include, but are not limited to, hardware and software utilized to facilitate payment acceptance in a variety of consumer environments. Implements a sales process designed to uncover needs and pain points to drive potential customers to a favorable decision. Seeks to obtain referrals from newly signed merchants. Interacts with multiple departments such as Customer Care, Underwriting, Customer Account Management, et.al., to assist with the merchants' onboarding and/or hurdles to processing. Ongoing training as new products and services are implemented and industry trends and standards modify.
Basic Qualifications
- High school diploma or equivalent
- Two to four years of sales experience, preferably in phone sales environment
Preferred Skills/Experience
- Thorough knowledge of retail financial products and services, rates, terms, fees and regulations
- Excellent selling and referral skills
- Proficient keyboard, 10-key, and computer navigation skills using a variety of software packages
- Good knowledge of systems and procedures
- Proven commitment to high quality customer service
- Strong time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal communication skills
- Excellent telephone and interpersonal skills
- May be required to obtain specific licenses for the sale of insurance, investment or other licensed products
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
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Healthcare (medical, dental, vision)
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Basic term and optional term life insurance
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Short-term and long-term disability
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Pregnancy disability and parental leave
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401(k) and employer-funded retirement plan
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Paid vacation (from two to five weeks depending on salary grade and tenure)
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Up to 11 paid holiday opportunities
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Adoption assistance
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Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39 - $29.03
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
