The Director/Senior Director, Commercial Transformation & Operations leads enterprise-wide commercial transformation initiatives that drive operational excellence and standardization. This role defines and implements commercial policies, establishes best-in-class commercial frameworks, leads operational readiness and ensures best-in-class processes across all markets and segments in support of our transition to a fully integrated operating company.
About the Role
In this opportunity as a Director/Senior Director, Commercial Transformation & Operations, your key responsibilities will be:
Commercial Strategy & Policy Leadership:
Define and implement commercial policies aligned with industry best practices for leading SaaS/AI companies
Establish standardized commercial models across the enterprise, benchmarking against market leaders to maintain competitive positioning
Launch commercial policies working with Commercial Systems, Sales Enablement and Segment teams
Establish metrics and KPIs to measure transformation success
Commercial Process Optimization & Operational readiness:
Lead operational readiness team and initiatives to ensure systems and processes are scalable and well defined prior to product and partnership launches
Define order-to-cash processes and system requirements for new product launches, strategic partnerships, and M&A integrations
Commercial Transformation & Change Management:
Drive commercial strategy transformation from concept to operational reality
Reimagine and transform end-to-end contracting processes, driving automation initiatives and leveraging CLM launch and adoption
React with speed and agility to evolving business requirements and market conditions
Foster organizational adoption of new processes and support teams through transformation initiatives
Cross-Functional Leadership:
Partner with product, sales, marketing, finance, technology, and customer-to-cash teams to optimize commercial performance
Build effective relationships across geographically distributed teams
Provide commercial thought leadership and influence stakeholders at all organizational levels
Team Leadership:
Lead and manage the Commercial Policy and Operational Readiness teams
Build high-performing teams capable of executing complex transformation initiatives
About You
You're a fit for the role of Director/Senior Director, Commercial Transformation & Operations if your background includes:
10+ years of progressive commercial leadership experience
5+ years of people management experience, including leading cross-functional teams
Experience in SaaS/AI companies with commercial model transformation knowledge
Strong background in change management, process improvement, and business strategy
Excellent communication and stakeholder management skills
Bachelor’s degree preferred, or equivalent work experience
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
