Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Enterprise Digital team is a multidisciplinary, experience led group focused on solving customer needs while enabling strategic and operational goals.
This leader will be responsible for transforming fragmented channel experiences into a cohesive, platform-driven system enabling faster delivery, stronger brand consistency, and measurable improvement in customer outcomes.
You are a strategic, collaborative leader with deep expertise in delivering end-to-end journeys and reusable experience infrastructure —especially in regulated or high stakes environments like healthcare. You’ll lead a team of product designers and partner closely with design researchers and content strategists to shape human centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role reports to the AVP of Product Design.
Key Responsibilities
Lead the Team & Culture
Build, mentor, and inspire a high‑performing, inclusive product design team
Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning
Explore new interaction models (e.g. AI, adaptive experiences, personalization)
Define Channel Experience Strategy
Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives
Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection
Elevate Design Quality & Delivery
Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles
Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
Operate with a Startup Mindset
Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability
Cross‑Functional Leadership
Serve as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across workstreams
Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
Systems, Accessibility & Governance
Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints
Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion
Continuous Discovery & Measurement
Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration
Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes
Use your skills to make an impact
Required Qualifications
12+ years in UX, Product Design, or Interaction Design
Experience leading the translation of new technology into customer value
5+ years managing design teams, including experience leading people managers
Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
Strong understanding of performance metrics and data‑informed design
Proven ability to deliver within business, technical, and regulatory constraints
Demonstrated success leading design for complex systems and multi‑step user flows
Proficiency in conceptual modeling, interaction flows, design systems, and specifications
Experience leading or guiding user research and applying insights to design
Track record of delivering digital products in Agile environments
Mastery of Figma and modern design tools
Preferred Qualifications
Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience
Experience designing inclusive, accessible experiences—especially for older adults
Familiarity with Medicare or healthcare insurance products
Experience with usability testing platforms and experimentation frameworks
Excellent organizational and prioritization skills in fast‑paced environments
Strong analytical and process‑oriented thinking
Experience with AI-driven experiences, and conversational UI
Work-At-Home Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-25-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
