Description and Requirements
The Director, HCM Operations provides overall business leadership and strategic vision for MetLife's HCM operating model to support client integrations and plan configuration for leading HCM platforms. This is a new role focused on expanding on our strong foundation of connectivity with leading HCM platforms to create differentiated experiences for our mutual customers. Primary duties include:
- Develops and maintains the strategic roadmap of key capabilities to provide HCM consulting and integration support for leading platforms such as Workday, ADP, UKG and Oracle.
- Stay informed of key HCM platforms in market to inform future service and integration offerings.
- Provides internal and external leadership on how we engage with leading HCM platforms with an initial focus on Workday.
- Creates and maintains with internal and external stakeholders guides and technical instructions on how to deploy our integrations across all aspects of integrated HCMs.
- Maintains third party builder relationships for clients who need additional build support beyond what MetLife can provide.
- Develops and manages the overall process of clients who look to engage with our HCM services.
- Leads the day-to-day activities of the HCM Consulting team.
- Provides expertise during presale activities, assisting in RFP and finalize meetings as a subject matter expert.
- Works across the organization to champion the importance of HCMs in the customer experience and align business processes.
Required Skills:
- HS Diploma or equivalent required, Bachelor's degree of equivalent experience preferred.
- Group benefits experience with a preference towards operations, IT, distribution, and HR technology roles.
- Knowledge of core HR functions including benefits, absence, and payroll.
- Prior experience managing HCM and/or Ben Admin relationships with Workday experience preferred.
- Experience leading in a matrix environment with direct and indirect accountability.
The salary range for applicants for this position is 100,000 - 155,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
100,000 - 155,000
