The Director of Design Operations provides leadership in executing design strategies, optimizing processes, mentoring the team, and driving operational excellence across the organization.
Your Opportunity at ARC’TERYX:
As the Director, Design Operations, you provide operational leadership in the execution of the Design strategy through operational excellence. You enable seasonal delivery through the I2C (Innovation to Consumer) processes and optimization of Design processes. You drive efficiency through calendars, process, and cross functional alignment, ensuring timelines and business objectives are met. In partnership with the Product Operations leadership team, you provide guidance and cohesion to cross-functionally optimize a high performing cross functional Design Operations team.
This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Product Operations team optimizes the intersection of product creation processes, supporting through cross-functional teams to improve alignment, communication, and ways of working. We build a foundation for excellence through reinforcing business strategy and operational excellence with metrics, infrastructure, business processes, best practices and reporting.
If you were the Director, Design Operations, here are some of the core activities you would be doing:
- Driving operational excellence across Design processes, and through ways of working across teams
- Establishing, owning and driving the continuous improvement of Design processes throughout I2C calendar, including process management, and seasonal delivery
- Setting goals and ensuring deliverables are on time throughout the I2C processes
- Driving seasonal deliverable execution and expectations throughout the Design team, while championing a culture of continuous challenge, improvement and growth
- Leading, mentoring and motivating the Design Operations team to enable the execution of the seasons
- Identifying every opportunity to lead and mentor team members
- Soliciting feedback from cross-functional leadership to support the overall business in identifying areas of process improvement, business calendar and team structure requirements
- Monitoring and reporting on team performance metrics regularly to leadership
- Partnering with the Product Operations leaders to ensure their fingers are on the pulse of the culture; helping to champion any learning opportunities for the development and growth of the team
- Collaborating with People and Culture (P&C) and supporting the Design Operations team on recruitment and training
- Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain
Here are some of the things you could be working on in the future:
- Expanding how the Design operations team and processes are supported holistically
Are you our next Director, Design Operations?
- You have 10+ years’ experience in a product creation environment (functional and/or operations) within design, development, or production environment, with 3+ years’ experience in director-level, leadership role
- You have a complete understanding of the product lifecycle process and have experience bringing a product line to life
- You are perceptive, emotionally intelligent and able to partner cross-functionally, able to demonstrate a strong track record of teambuilding
- You have strong influential leadership, with the ability to drive alignment across diverse cross-functional stakeholders at all levels of the business
- You flourish in a fast-growth, entrepreneurial environment and thrive on contributing to our brand and team’s evolution through building relationships and creating partnerships
- You set a clear vision, align your team around common objectives, and foster commitment to these objectives
- You have a proven track record in developing and leading the execution of a multi-year business strategy
- You drive organizational excellence through continuous communication and proactive, solutions-based approaches
- You have strong business acumen with the ability to lead in a complex matrix business environment
- You have the ability to think both strategically and tactically, with a persistent attention to detail
- You have a strong knowledge of the Arc’teryx products and apparel processes
- You are proactive in identifying the root cause of issues and developing solutions
- You inspire breakthrough thinking and continuous improvement
ARC'TERYX North Vancouver, British Columbia, CAN Office
2220 Dollarton Hwy, North Vancouver, British Columbia, Canada, V7H 1A8
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