TELUS Logo

TELUS

Director, Customer Success (Mid Market)

Posted 4 Days Ago
Be an Early Applicant
3 Locations
Senior level
3 Locations
Senior level
The Director of Customer Success will lead a team to build client relationships, drive engagement, and ensure customer satisfaction within the healthcare and wellness sector.
The summary above was generated by AI

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Here's the impact you'll make and what we'll accomplish together

As the Director of Customer Success, you will take charge of overseeing the business and executive relationships with our corporate clients within your assigned CSM team. Your primary focus will be on nurturing a CSM team that excels in building trusted advisor relationships and assisting clients in boosting employee engagement and overall wellness.

We are looking for a Director of Customer Success who embodies high energy and is known for establishing trusted relationships. This role presents an exciting opportunity for you to join a rapidly growing industry leader that is committed to delivering cutting-edge engagement and wellness solutions.

What you'll do

Lead and Develop Team: Recruit and retain a high-performing CSM team within the assigned region. Foster a culture of excellence and collaboration within the team.

Strategic Planning: Build a strategic plan within the assigned region/team to exceed KPIs. Execute strategic initiatives to drive business growth and success.

Client Relationship Management: Develop relationships at all levels within the client organization, with a focus on C-level executives. Maintain the highest level of client loyalty through strong client relationships.

Drive Engagement: Drive continuous engagement by providing innovative communication programs focused on user uptake and persistency.

Customer Advocacy: Create a culture of customer advocacy and engagement. Solicit client feedback to drive product and operational improvements for an enhanced Customer Experience.

Collaboration and Networking:Work closely with internal partners to address client needs and advocate for clients. Connect clients to the broader TELUS Health community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices

Business Expansion: Identify opportunities for solution expansion and growth. Coordinate the delivery of additional ad-hoc services and refer expansion opportunities to the sales team.

What You Bring:

  • Proven experience in customer success or account management roles, preferably in the

  • healthcare or wellness industry.

  • Strong leadership skills with the ability to inspire and motivate a team towards achieving

  • common goals.

  • Excellent communication and relationship-building skills, with a focus on client

  • satisfaction and retention.

  • Strategic thinker with the ability to drive business growth and exceed targets.

  • MBA or other master's degree required.

  • 5-8 years of team management experience.

Great to Have:

  • Experience in the healthcare industry or a related field.

  • Knowledge of employee engagement and wellness solutions.

  • Familiarity with client advocacy and relationship management practices.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

HQ

TELUS Vancouver, British Columbia, CAN Office

510 West Georgia St., Vancouver, British Columbia, Canada, V6B 0M3

Similar Jobs

22 Hours Ago
Hybrid
Toronto, ON, CAN
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Success Architect will develop executive relationships and improve customer outcomes by facilitating product adoption and value realization for ServiceNow solutions.
Top Skills: Servicenow
2 Days Ago
Hybrid
Burlington, ON, CAN
Senior level
Senior level
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Implementation Specialist provides technical onboarding support for customers integrating TransUnion's Core Credit and Fraud products, ensuring positive customer experiences and managing multiple implementation processes.
Top Skills: JSONLinuxMS OfficeUnixXML
2 Days Ago
Easy Apply
Hybrid
Mississauga, ON, CAN
Easy Apply
Junior
Junior
Artificial Intelligence • eCommerce • Information Technology • Mobile • Payments • App development • Utilities
Manage client relationships, identify business opportunities, and execute sales plans, collaborating with IT for issue resolution and advocating for clients.
Top Skills: ExcelMs PowerpointMs WordSalesforce

What you need to know about the Vancouver Tech Scene

Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account