Director, Chief of Staff - Enterprise Consumer Product
The Team
We are looking for a strategic and execution-minded Director, Chief of Staff (CoS), to join the Chief of Staff team within Enterprise Consumer Product (ECP). ECP's mission is to build and manage innovative products and platforms that deliver great digital customer experiences and drive business growth. This role supports the ECP senior leadership, contributing to organizational excellence and creating and delivering flawlessly executed processes that improve business efficiency. You will be a thought leader, collaborating with cross-functional teams and partners, and driving results that have a direct impact on ECP's overall success. This is a highly visible role, ideal for someone who is equal parts operator, strategist, and relationship-builder. It reports directly to the Sr. Director, Chief of Staff, and supporting an Executive Vice President's leadership team.
The Role
The ideal candidate will be highly organized and emotionally intelligent, and love diving into ambiguous and challenging problems. You will work with our senior leadership team to frame up strategic proposals, while keeping key business processes humming, and leading business priorities and activities. The ideal candidate can connect the dots between good process and great results, effectively influence others to achieve organizational goals, and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems. This is an excellent opportunity to gain visibility into how a senior leadership team operates within a leading product organization at Capital One.
The Opportunity
You'll team with world-class professionals to develop and implement strategies that unlock leverage and value for the organization.
Responsibilities :
- Act as a strategic advisor and operating partner to the senior leadership team
- Lead and operationalize business priorities, routines and planning processes
- Build scalable tools and processes that improve the organization's effectiveness
- Collaborate closely with key staff function and stakeholders to reimagine key processes and approaches, bringing transparency, rigor to our business operations, and providing framing of proposals
- Create and evolve operating rhythms that provide clarity, focus and cohesion for the leadership team- enabling better strategic and day-to-day decision-making
- Act as the connective tissue across the organization, ensuring information and insights flow seamlessly, and that teams are aligned to shared goals
- Autonomously lead special projects that cut across domains, navigating matrixed environments and surfacing learnings to iterate and improve
- Develop relationships across the organization to be able to act as an informed and helpful sounding board and thought partner
- Display an intense focus on achieving both short and long term goals, demonstrating an ability to drive and execute an agenda in a fast-paced, dynamic and fluid environment
The successful candidate will:
- Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.
- Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.
- Possess excellent organizational skills and the ability to be goal/execution-oriented
- Be able to react seamlessly to change in priorities and delivery focus
- Be self-motivated
- Be capable of balancing strategy and tactical delivery
Basic Qualifications:
- Bachelors Degree or Military Experience
- At least 5 years of experience in Business Analysis
- At least 2 years experience in budget management
- At least 5 years in Project OR 5 years in Process Management
Preferred Qualifications:
- MBA or Master's degree
- Experience serving in a Chief of Staff or critical Project Management Lead role in a large, complex, and matrixed company
- 2+ years of experience in the Financial Services industry
- 1+ year of experience in Consulting
- 3+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Chief of Staff
New York, NY: $246,500 - $281,300 for Director, Chief of Staff
Richmond, VA: $205,400 - $234,400 for Director, Chief of Staff
San Francisco, CA: $246,500 - $281,300 for Director, Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
