Directeur(trice) adjoint(e), Administration des contrats d'assurance individuelle

Job Description

Assistant Director, Contract Administration, Individual Insurance

Job Description
Are you skilled in supervision, planning, organization, and prioritization? Do you excel at team mobilization in a high-performance environment with a strong focus on client satisfaction? Are you looking to make a difference in the services offered to clients and partners in the Individual Insurance Contract Administration sector through team management?

Your Future Role:
Your primary mandate will be to ensure that the client and partner experience aligns with the company’s ambition to best meet their needs. Reporting to the Director of Contract Administration, you will lead and mobilize a pan-Canadian team. Specifically, you will manage administrative processes, from receiving requests to forwarding them for underwriting when necessary.

You will face challenges in three main areas:

Strategic Process Development

• Assess and manage business risks related to transactions.
• Approve high-risk financial transactions (up to $500,000).
• Oversee processes carried out by your team.
• Ensure daily meetings (DMS) run effectively and hold team members accountable for problem resolution.
• Participate in business process improvement and ensure objectives are met.
• Drive continuous improvement in operations and services in collaboration with other managers.

Team Management

• Recruit, develop, and evaluate your team members while fostering an engaging work environment.
• Ensure adherence to service standards and transaction quality.
• Achieve team objectives while respecting service standards and policies.

Client and Partner Relations

• Follow up on cases requiring additional explanations or adjustments to usual practices, including financial impact evaluations.
• Collaborate with Compliance, Client Relations, or Legal teams to find fair solutions for clients/partners and the company.
• Handle exceptional situations, issues, or information requests.
• Propose and implement updates to standards and procedures.

What We’re Looking For:

• Bachelor’s degree (Actuarial Science, Accounting, Administration, Finance, Law, or related field).
• 5 years of relevant experience.
• Experience in personnel supervision, activity coordination, and customer service (an asset).
• Knowledge of individual insurance products and systems (an asset).
• Strong prioritization, analytical, and synthesis skills.
• Advanced bilingual proficiency in English and French.

Location(s)Quebec, Quebec

Other Possible Location(s)Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia
Company

iA Financial Group

Posting End Date2025-04-18Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.