Digital Technology - Lead Site Reliability Engineering

THE TEAM

The mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business, and technology goals. 

THE OPPORTUNITY

Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for building and maintaining resilient, scalable technology platforms that meet and exceed the vision and mission of the business. As a member of the Digital Technology department, you will play a key role in driving the reliability, performance, and operational excellence of our Digital Technology infrastructure supporting Digital Commerce, Performance Marketing and Customer Data. You will work closely with product squads and engineering teams to establish SRE practices, define reliability targets, and ensure our systems maintain optimal uptime, performance, and scalability. You will champion automation and observability initiatives across Digital Technology, building self-healing systems and comprehensive monitoring solutions that proactively identify and resolve issues before they impact customers. You’ll provide L2 technical support for production issues using monitoring tools, logging systems, and incident response procedures to quickly diagnose and triage critical issues while maintaining system stability. You’ll also serve as a technical leader and mentor to the Digital Service Delivery Team and collaborate with development teams to embed reliability practices into the software development lifecycle – fostering a culture of operational excellence and shared ownership of system reliability. With your valuable contribution to the business in this role, the opportunities are endless – from a rewarding career in Digital Technology to continued growth with Aritzia.

THE ROLE

As the Lead, Site Reliability Engineering, you will:

• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
• Establish, implement, and evolve reliability practices and architectures that ensure system resilience, scalability, and performance
• Drive automation initiatives that reduce toil, improve efficiency, and enable self-healing systems
• Build comprehensive observability platforms that provide deep system insights and enable proactive issue detection
• Ensure systems scale efficiently while optimizing infrastructure costs and resource utilization
• Provide technical leadership while fostering a culture of reliability across the organization

THE QUALIFICATIONS

The Solutions Support Analyst has proven skills, certifications, education and/or experience in:

• 5+ years of experience in SRE or related DevOps/Infrastructure Engineering roles
• Analytical thinking
• Customer service mindset
• Hands-on experience with modern observability tools and standards (e.g., OpenTelemetry, Prometheus, Datadog, Splunk, ELK)
• Hands-on experience with IaC and CI / CD tools (e.g., Terraform, GitHub Actions, Jenkins)
• Strong understanding of data formats (e.g., xml and JSON)
• Hands-on experience with CDN/WAF solutions (e.g., Cloudflare, Akamai)
• Familiarity with incident response procedures (ServiceNow, Pagerduty)
• Ability to quickly diagnose and triage critical issues while maintaining system stability
• Strong background in software engineering or full-stack development
• Proficiency in multiple programming or scripting languages (e.g., Python, Go, Bash, etc.)
• Strong understanding of alerting strategies, telemetry pipelines, and distributed tracing
• Experience in designing and maintaining Cloud-native architectures and platforms (e.g., AWS, GCP, Kubernetes, microservices)
• Excellent communication and collaboration skills
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles 

THE COMPENSATION

The typical hiring range for this position is $170,000–$200,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.