Digital Product Specialist - Contract Position - 24 months

Who we are:

Allwyn is a multi-national lottery operator with leading market positions in Austria, the Czech Republic, Greece, Cyprus, Italy, the United Kingdom, and the United States.  Our primary focus is lotteries, helping them raise more for good causes.  We drive innovation, efficiency, and safety across our casual gaming entertainment platform in the quest for enhanced player engagement.

Allwyn North America is headquartered in Chicago and currently operates the Illinois Lottery under a private management agreement while seeking other opportunities throughout the U.S.  We also provide products and services to lotteries and their players throughout Europe and the United States.

About the Team:

The Technology team utilizes the latest technological trends to effectively build and manage solutions in an informal, open, and collaborative environment.

Responsibilities:

• Collaborate closely with cross-functional business partners (designers, developers, marketing, and product teams) to manage backlog for the digital small change (CDP) roadmap. 
• Attend weekly delivery calls with vendors and product owners to ensure delivery is on track and of quality. 
• Define key user stories and gather requirements for all new features for upcoming releases. 
• Interface with our internal Quality Assurance Team (CAT) to review bugs and defects as they arise; with the development teams as they have questions on delivery; as well as our Business Analysts (BAs) as they develop requirements for upcoming projects.
• Manage and evaluate risks/issues and escalate any critical areas to the Senior Director of Digital if likely to impact the broader roadmap, business Service Level Agreements, or overall risk profile. 
• Attend and provide input at bi-weekly design calls regarding CDP features and projects, including user testing specifications.
• Liaise with content and marketing teams to ensure asset and content creation is fit for purpose and approved prior to each release. 
• Coordinate with content teams and CAT teams on authoring of all environments as needed for testing purposes.
• Provide backlog items for CDP sprints, including new feature input, requirements, and stakeholder review.
• Serve as the contact for all roadmap projects that incorporate a digital component, with a particular emphasis on those projects centered around iLottery.
• Manage the Apple and Google app store submissions post-releases. 
• Monitoring, reviewing, and replying to App Store reviews and HotJar comments with approved responses.
• Monitor App Store reviews, Player Hotline inquiries, and general feedback to identify and escalate potential issues. Determine if a support ticket or further vendor investigation is necessary.
• Incorporate App Store feedback and issues into backlog items to inform future CDP roadmap planning.
• Oversee and manage App Store guidance and policy changes, escalating issues as needed.
• Act as key contact for the Responsible Gaming Manager on RG feature development. 
• Produce materials to support a quarterly review of recent iLottery releases and upcoming features for senior stakeholders. 
• Manage and supervise iLottery technical releases (CDP and project), including being available during release times to guarantee that content is authored properly, business checks are carried out, and any questions or concerns that arise are escalated correctly.
• Provide guidance and prioritization of defect fixes and scheduling into the release plan.
• Provide support for escalated player inquiries and iLottery issues as needed.
• Analyze the US lottery sector and broader market regarding digital innovation. Include a benchmark of the Illinois iLottery product against the broader US market.

Required:

• Bachelor's Degree or equivalent 
• 3-5 years of experience in product management, digital marketing, UX/UI, or a similar role.
• Excellent written and verbal communication skills
• Understanding of digital product lifecycle management.
• Experience with content management systems (CMS), web analytics (Google Analytics, Adobe Analytics), and A/B testing.
  

Preferred:

• You’ll be able to balance being hands-on with strategic planning.

• You’ll be comfortable being an all-rounder with key areas of deep expertise and a significant breadth of knowledge.
• You can “talk tech” when you need to.
• You’re happy to get stuck in – and that means we all do things that aren’t in our job description sometimes.
• You’ll embrace our learning and development philosophy, and you believe that doing is the best way of learning.
• You’ll be highly organized and skilled at prioritization as well as able to multitask and thrive in a fast-paced, high-growth environment.
• You’ll have excellent attention to detail and demonstrate a rigor for testing.
• You’re committed to fostering an excellent customer/stakeholder experience.
• Confident enough to work without a high level of supervision.
• Global experience.

Working for Allwyn North America:

Our goal is to create one of North America’s most inclusive organizations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.  While the main contribution of the Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  That’s why we have committed to an ambitious Social Value strategy, which is woven into the way we do business.  We believe that lotteries must serve everyone, not just those who play.  So, whether as an employee, a supplier, a retailer or any of the stakeholders that we interact with, we will be powering good across the US.

The Allwyn values of We Do What is Right, We Win Together and We Think Differently, are embedded in the design of our organization and our plans for North America.

• We Do What is Right: By acting with integrity, making brave decisions, taking accountability and accepting responsibility. 
• We Win Together: By working together as one team, always empowering our colleagues, valuing our differences and respecting each other. We are always seeking opportunities to create business value while enjoying our work and having fun together.
• We Think Differently: By accepting feedback, listening to our peers, striving for improvement and always daring to innovate. We always deliver with passion and have broad horizons.

Moreover, we pledge to have the highest standards of respect, diversity, and inclusion at our company and support and encourage our partners to do the same.

This role has a salary range of $70,000 to $90,000, depending on experience and qualifications.

Allwyn North America is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.