As a DevOps Support, you will handle software management, tackle troubleshooting, and support various applications. You will be responsible for monitoring applications, coordinating change requests, leading projects, and ensuring incidents are resolved. You will recommend improvements for productivity and efficiency and deliver exceptional service aligned with business goals.
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.
What we offer:
- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
As a DevOps Support, you'll play a key role in shaping technical solutions, leading software management efforts, tackling complex troubleshooting challenges, and making a meaningful impact on software systems.
What you'll be doing:
- Maintaining, modifying, implementing and supporting a variety of applications on various platforms and providing a superior level of support for the users of the products
- Taking full responsibility for the applications by monitoring, coordinating and reporting on all events affecting the applications
- Developing technical designs meeting the approval of all affected technical teams
- Analyzing and solving complex issues or, when required, managing the escalation of issues to the Team Lead
- Ensuring all incidents are responded to and resolved in accordance with established standards and agreements. Creates problem tickets based on recurring incidents
- Researching and analyzing problem tickets, performing changes as required, and implementing and following up to ensure problems are resolved
- Analyzing change requests and preparing quotes, outlining costs and estimated completion timelines
- Coordinating change requests requiring re-configuration or development, liaising with technical teams to ensure completion in accordance with the timeline
- Acting as a lead project resource for Software Management, reviewing business requirements, providing feedback about business requirements, design, development, and testing plan, and coordinating and liaising with internal supporting Technical Operations teams as required.
- Leading in project rollout /implementation and the team in preparing the implementation plan and technical support document and arranging for change/release schedules.
- Having a strong understanding of the impact on current products and services and leading the team to work towards reducing incidents and their impact.
- Recommending new or revised systems and processes to improve productivity and efficiency of the application support process.
- Performing other duties as required to deliver exceptional service and to support Central’s business goals
What you'll have:
- University degree in computer science (or equivalent)
- 5+ years of relevant experience in a large-scale IT environment.
- Strong knowledge of IT application support, design, development, and operational processes
- Strong knowledge and understanding of IT application support, design, development, and operational processes is required
- Strong knowledge of operating and supporting Web Based Applications is required
- Excellent knowledge of Java Application Servers (Tomcat, JBoss, Jetty) is required
- Advanced knowledge in monitoring/reporting tools (Cacti, Nagios ).
- Experience in using SQL (MS SQL, MySQL, etc.. )
- Experience with Linux/Unix Operating Systems
- Excellent scripting/development skills (Shell, Perl, PHP, Java)
- Knowledge in IT management best practices: Problem, Incident, Release and Change Management - ITIL Foundation certification required
- Experience in mapping business requirements into technical requirement
- Experience in networks and firewalls – skillful ability to perform connectivity troubleshooting
- Strong analysis and problem-solving skills.
- Excellent communication skills (Business Teams, Technical Teams, Co-Workers)
- Ability to work under pressure to meet process deadlines, project timelines and SLA/OLA
- Adapt easily to changing priorities and business needs.
- Strong ability in mapping business requirements into technical requirement
- Strong organizational and time management skills.
Salary Range: $75,800 - $94,700
The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
#LI-Hybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.
Top Skills
Java
Linux
Perl
PHP
Shell
SQL
Unix
Central 1 Vancouver, British Columbia, CAN Office
1441 Creekside Drive, , Vancouver, BC , Canada, V6J 4S8,
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