What you can expect
This role is part of the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations Group. The ideal candidate should be capable of diving into a wide range of services and identifying systemic issues across architecture, CI/CD flow, and containerization environments. The position involves collaborating with cross-functional teams to design and implement resilient VoIP infrastructure and services.
About the Team
At Zoom, we are building the next generation of cloud and colocation infrastructure that powers seamless communication and collaboration for millions of users worldwide.
Responsibilities
Designing, implement, and maintain scalable, secure, and high-availability VoIP infrastructure and services on cloud or colocation platforms. Build, operate, and optimize Kubernetes (K8s) clusters for containerized applications and microservices. Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows to meet various operational and maintenance requirements. Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate provisioning and configuration management. Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components. Manage and enhance production platform monitoring, alerting systems, and fault analysis to ensure rapid incident response and resolution. Collaborate closely with cross-functional teams—including development, operations, and product—to deliver reliable, high-quality services. Continuously evaluate and integrate new DevOps tools and cloud-native solutions to enhance system automation and scalability.
What we’re looking for
Hold qualifications in Computer Science, Engineering, Information Technology, or a related discipline.
Have experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.).
Have experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code (IaC) frameworks such as Terraform or Ansible.
Demonstrate expertise in containerization and orchestration technologies such as Docker and Kubernetes.
Demonstrate expertise in Linux systems administration and network configuration.
Demonstrate knowledge of various cloud platforms, including AWS, OCI, and GCP.
Demonstrate comprehensive knowledge of networking and security principles, including SIP, RTP, NAT traversal, load balancing, firewalls, and encryption.
Gain practical experience with monitoring, observability, and alerting tools such as Prometheus, Grafana, ELK, and Datadog.
Occasional weekend work may be required
Ability to work across the globe or multiple time zones
Salary Range or On Target Earnings:
Minimum:
$98,900.00Maximum:
$228,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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