Department Sales Manager (Service) – Pro Hockey Life
Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.
Department Sales Manager(Service)-Tsawwassen Mills
• Execute PHL’s Brand Purpose to the highest capability.
Manage overall sales training saturation for staff
Oversee all custom programs and employee discount programs
Protection of Company Assets is necessary.
Uphold all Company & Business Compliance expectations.
Become a Community Ambassador partnering with local MHA’s.
Ability to manage capacity and change management initiatives.
What you will do
Customer Service:
Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
Achieve Net Promotor individual store targets.
Ensure Staff Onboarding is delivered to the company’s expectation.
Become an Ambassador of Canadian Tire’s Triangle Rewards Program
Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
Store Operations:
Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
Effectively utilizes meet all store operating initiatives and directives according to required timelines.
Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules
Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
Responsible for overall employee discount and vendor pro deal programs
Training:
Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
Follow up to ensure execution of Weekly Plans for the store.
Consistent follow up to ensure 100% saturation on department specific product knowledge programs
Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
Ensure all PHL selling skills and fit etiquettes are delivered at all times
Provide resolution for all customer concerns.
Leadership:
Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge
Promotes and maintains a positive and motivating work environment. • Provides mentorship to teams and influences continuous growth,
Sponsors encourage to support community engagement efforts.
What you bring
Proven Leader and Mentor
Proven ability to build and manage daily store execution plan.
Exceptional communication skills & organizational skills
Organized individual with understanding of compliance management
Superior training and coaching skills
High energy, enthusiastic individual who is driven to succeed
Previous retail management experience an asset
What you’ll get
Excellent Discount Program
Flexible Scheduling
Benefits and Savings Options
First Class Training Platforms
Team Environment
Employee Resource Groups
Jumpstart Charities
At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $40,000 to $45,000, you'll enjoy company benefits, bonuses, or any additional compensation.
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About Us
At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
