Location(s) Available: Austin, TX, US
About the Team
The Support Operations Group is a high-impact, team of software engineers, program managers, data analysts and product specialists. We are responsible for building intelligent automation systems that allow our customers to get maximum value out of the Cloudflare product. We provide tooling that enhances business efficiency for our internal customer facing teams while ensuring that our customers have a great experience at the forefront of all our efforts.
We work in an environment with short iterations, clear success metrics and a sustainable pace. We are a small team meaning you will have the opportunity to make a substantial impact from day one.
What you'll do
Our applications generate a lot of data and it's the Data Analysts responsibility to detect patterns, extract significance, and communicate results. You will be responsible for creating reports and dashboards used at the org, team, and IC level that identify business opportunities to deliver the maximum impact to our top level objectives. Data driven decision making is one of our core principals, and as a Data Analyst your efforts will directly help shape the direction of work for all teams in our organization.
Responsibilities
As a member of a rapidly growing and evolving team, your responsibilities will include:
- Develop compelling dashboards and automated reporting of key performance insights that can be used by the Support team
- Independently explore data to uncover trends and anomalies relevant to the assignment.
- Work closely with Support leadership to report on key business metrics to spot trends and answer important questions
- Help the product team to prioritize work by leveraging available data to identify high impact opportunities
- Coordinate with cross-functional stakeholders including finance, HR, and others to deliver data required for monthly business reviews
- Participate in the early stages of projects to ensure that we always have success metrics defined
- Continue building a culture that is data driven and measurable decision making
- Develop and maintain processes to organize and compare disparate data sets
Requirements
- Skilled at writing SQL to query relational databases; knowledge of R or Python is a plus
- Familiarity with BigQuery, Amplitude, Google Analytics and/or Looker Data Studio (or any other BI tools)
- Ability to handle a high priority initiative with a keen focus on data accuracy, quality, and consistency
- Experience creating dashboard visualizations
- Applied critical thinking and problem solving to deliver insights and recommendations based on the reports you will create
- Strong communication and presentation skills
- Self-starter with the ability to work independently
