Who We Are:
At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level; whether it’s cash, check, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 26,000 schools across North America trust KEV to manage over $4 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. It’s how we help schools stay compliant, reduce risk, and focus on what matters most, student success.
Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K–12 in a world of tighter budgets, rising scrutiny, and fast-changing tech. We’re headquartered in Toronto, with offices across North America.
If you’re excited by the idea of building tech that protects schools, empowers finance teams, and improves education through better systems, KEV is the place for you.
Why Join KEV?
- Work in an industry that benefits children, parents and schools
- Do meaningful and purpose-driven work, and make a real impact
- Join a quickly growing organization with real opportunity for learning and growth
- Passionate and accessible leadership team that cares about people, personally and professionally
Job Description:
We are looking for an Entry-Level Support Representative to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our customers have the best possible experience with our solutions. Ultimately, you will be someone our customers trust. They will rely on you to provide timely and accurate solutions.
Our products save schools time and money that can be used instead to improve student outcomes, and we are extremely proud of our impact. If you’d like to learn more and are passionate about making a difference in people’s customer experiences, then please get in touch—we would love to chat with you. This role is an exceptional opportunity for accelerated learning and career development for those with the desire and drive to grow.
Responsibilities:
- Talk clients through a series of actions, either via phone, email or chat, to resolution
- Properly escalate unresolved issues to appropriate internal teams
- Conduct ticket prioritization, escalation, and routing
- Follow the provided tools and resources to identify solutions
- Ask customers targeted questions to quickly understand the root of the problem
- Track system issues through to resolution, within agreed timelines
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Communicate and provide coaching to to the remote call center
- Help improve department procedures and standards
- Update and add documentation to support’s knowledge base
Requirements and Skills:
- Customer service aptitude
- Exceptional verbal and written communication skills in English and French
- Ability to reach your audience in simple, clear terms
- Good interpersonal and customer care skills
- Ability to provide step-by-step help, both written and verbal
Nice to Have:
- Call centre experience
- Customer service experience
- Basics about e-commerce payments and / or accounting
- Conversation level Spanish
Why You’ll Love Working at KEV
- Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.
- The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters.
- Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.
- Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.
- Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.
What We Offer
- Competitive compensation – We believe in rewarding great work with fair, competitive pay.
- Meaningful benefits– Because your well-being matters, both at work and at home.
- Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
- Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week.
- Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
- Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food.
Visit our website for more information and details about working at KEV.
