The Customer Success Manager will handle client onboarding, retention, and expansion, leveraging technical expertise while building strong customer relationships and improving engagement.
Description
TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across EST/PST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.
Top Skills:
Continuous DeploymentContinuous IntegrationDevsecopsGit
.png){kind=logo}
Software
Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.
Top Skills:
Agentic AiAIAi-Enabled SaasAi-Powered AssistantsAutomation PlatformsSysaid
Software
Manage a portfolio of high-touch SaaS accounts, drive onboarding and adoption, conduct QBRs, identify expansion and retention opportunities, handle escalations, create playbooks, and support cross-functional pre-sales and customer education to maximize value and advocacy.
Top Skills:
CloudCloud ArchitectureNetworkingSaaSScriptingSecurity CamerasVideo Surveillance Systems
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
