About EliseAI
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.
About The Role
EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams.
You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers. We are open to hiring someone in the NYC, SF, Boston or Chicago area.
Key Responsibilities
Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together
Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products
Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
Drive adoption of new products and features and assist with the launch
Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
Strategize with our sales team to build, own, and execute client success and engagement plans
Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance
Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn
Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap
Attract top-tier talent to join our driven team
Requirements
2-3 years of technical B2B client-facing experience with a SaaS product
Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
Ability to read and understand technical documentation and analyze data sets
Currently manage a book of business of at least $2.5M ARR
Must thrive in working in a fast-paced environment
Ability to prioritize effectively and get things done
Willingness to work in person at our office 4-5 days a week
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $90,000 - $120,000 (OTE $112,500 - $142,500). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]
