This is a remote position.
We need a Customer Success Manager who can guide attendees every step of the way—before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content.
Requirements
What you’ll do:
• Pre-event prep: Assist attendees in choosing the right event packages, ensuring they know what to expect and how to best engage with our content.
• Real-time support: Be on-hand during events (virtually or in-person) to answer questions, provide technical help, and ensure a smooth attendee experience.
• Post-event engagement: Follow up with attendees to guide them on accessing event recordings, materials, and additional resources. Collect feedback and help them continue to grow through our platform.
• Customer education: Make sure attendees are equipped with the tools to succeed beyond the event—whether it’s ongoing learning or actionable insights they can implement.
What we’re looking for:
• Event-savvy support expert: You’ve got 2+ years of experience helping customers or attendees navigate the logistics of events and packages.
• Confident communicator: You know how to engage with clients at every stage, from initial interest to post-event follow-up.
• Detail-oriented multitasker: Handling multiple attendees’ needs, event logistics, and follow-ups is a breeze for you.
• Tech-forward problem-solver: Comfortable with CRMs, event platforms, and digital resources to ensure a seamless experience for attendees.
