Customer Success Manager- Manta Cares

Navigating cancer is like a treacherous hike, without a map, gear, or guide. Manta Cares has built the most comprehensive self-advocacy toolkit on the market. Manta Cares is transforming cancer. 

We are a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare experience. We come from McKinsey, Stanford, MIT, ASCO, amongst others. We are funded by top-tier venture funds such as Pear Ventures, Sozo Ventures, and 1843 Capital, and are generating revenue from life-science partners.

A lot of what we do today is in stealth mode, and you will need to chat with us to truly learn more (our website will only tell you so much!).

As the Customer Success Manager for Strategic Pharma Accounts at Manta Cares, you'll be instrumental in ensuring the success and growth of our pharmaceutical partnerships. Working directly with the CEO, you'll manage key strategic accounts, drive client satisfaction, and optimize operational processes to deliver exceptional value to our pharma partners. This role combines project management excellence with deep customer relationship building, requiring 25-30% U.S. travel for client meetings and quarterly business reviews.

- Serve as the primary point of contact for strategic pharmaceutical accounts, building and maintaining strong relationships with key stakeholders

- Develop and execute account success plans that align with both client objectives and Manta Cares' strategic goals

- Proactively identify and address client needs, ensuring high satisfaction and retention

- Lead quarterly business reviews and strategic planning sessions with key clients

- Drive implementation and ongoing success of client initiatives through structured project management

- Create and maintain project timelines, deliverables, and success metrics

- Coordinate cross-functional teams to ensure timely delivery of client commitments

- Develop and optimize standard operating procedures for client engagement and success

- Monitor account health through data-driven metrics and regular client feedback

- Identify and execute expansion opportunities within existing accounts

- Create and maintain detailed documentation of client requirements, processes, and success stories

- Collaborate with internal teams to ensure alignment on client deliverables and expectations

- Identify and execute strategic upsell opportunities within key pharmaceutical accounts

- Develop and implement account expansion strategies to maximize revenue potential

- Build comprehensive account plans that map client needs to Manta Cares' solutions

- Track and forecast account revenue metrics, ensuring growth targets are met

- Partner with senior stakeholders to structure and negotiate contract expansions

- Proactively identify areas for additional value delivery and monetization

• Impact on Patient Care: Your work directly influences how pharmaceutical companies support cancer patients

• Strategic Leadership: Shape the future of pharmaceutical partnerships at Manta Cares

• Professional Growth: Develop expertise at the intersection of healthcare technology and customer success

• Mission-Driven Work: Be part of a team dedicated to transforming cancer care

Experience & Education

• Bachelor's degree required; preferably in Life Sciences, Healthcare Administration, or related field

• 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients

• Proven track record of managing complex, strategic accounts in a B2B environment

• Experience with healthcare or life sciences technology products preferred

Essential Skills

• Outstanding project management capabilities with experience leading complex initiatives

• Strong understanding of pharmaceutical industry processes, priorities, and compliance requirements

• Excellent relationship-building skills with the ability to navigate multiple stakeholder groups

• Data-driven approach to measuring success and driving continuous improvement

• Experience with customer success platforms and project management tools

• Ability to travel 25-30% for client meetings and quarterly business reviews

Key Attributes

• Strategic mindset with strong problem-solving abilities

• Excellent communication and presentation skills

• Detail-oriented with strong organizational capabilities

• Adaptable and thrives in a fast-paced startup environment

• Passionate about improving healthcare outcomes

• Patients & Caregivers First: Every decision centers on improving lives for patients and caregivers

• Empathetic Candor: Honest, direct communication with empathy

• Data + Creativity = Decisions: We combine data with creative problem-solving

• Learn, Build, Test, Repeat: We take smart risks and iterate for excellence

• Being Our Best Selves: We strive for excellence in work, self-care, and teamwork

• Competitive base salary with performance bonuses

• Comprehensive medical, vision, and dental insurance

• Unlimited PTO

• Flexible, hybrid work culture

• Team bonding activities at our San Francisco office