Customer Success Account Manager (AMER)
Assertive Yield | Remote | AdTech Scale-Up | Fully Remote | Flexible Work Hours
Are you a relationship builder who loves helping customers succeed? Do you thrive in a client-facing role that blends strategic thinking with day-to-day execution? Assertive Yield is looking for a Customer Success Account Manager to join our growing CS team.
About Assertive Yield
Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe.
What You’ll Do
You’ll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value.
Key Responsibilities
Client Onboarding & Training
- Guide new publisher partners through a smooth, structured onboarding experience.
- Provide tailored training and documentation to set clients up for success from day one.
Account Management
- Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant.
- Own day-to-day communication with assigned accounts and monitor customer health proactively.
- Stay close to your partners' performance data to surface insights, flag risks, and drive action.
- Deliver regular check-ins and QBRs that clearly demonstrate value and progress.
- Own your goals and KPIs with full accountability.
Growth & Retention
- Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships.
- Drive Assertive Yield initiatives through a consultative, solutions-oriented approach.
- Collaborate with Sales on upsell opportunities and ensure timely, successful renewals.
- Operate with a global, omnichannel, and revenue-driven mindset in everything you do.
Customer Advocacy
- Act as the voice of the customer internally, surfacing trends and feedback that matter.
- Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners.
Who You Are
You are a proactive, commercially-minded individual who thrives in client-facing roles and knows how to balance big-picture strategy with day-to-day execution. You're an organized self-starter with excellent instincts for relationship-building and a drive to continuously raise your own bar. You bring the rare combination of creative problem-solving and rigorous attention to detail — and you're as comfortable in a data deep-dive as you are in a strategic partnership conversation.
Requirements
- 2+ years in a customer success or account management role ( digital media and SaaS preferred).
- A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective.
- Strong business acumen with the ability to develop and articulate long-term strategic visions for partners.
- A proven track record of building relationships and managing high-impact partnerships.
- Demonstrated success in business development and identifying new growth opportunities.
- Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports.
- Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation).
- Excellent written and verbal communication skills in English, with a sharp eye for detail.
- Located in Canada, US, Latin America
- This is a B2B contract engagement. Candidates must be able to invoice as an independent contractor or through their own legal entity.
What We Offer
- Fully Remote
- Flexible Hours
- Career Growth
- Customer Relationships
- High-Impact Role in a Growing Company
