Customer Solution Specialist

Posted 23 Days Ago
Be an Early Applicant
Canada
3-5 Years Experience
AdTech • Marketing Tech
The Role
The Customer Solution Specialist will serve as a technical lead in ad operations and development, focusing on HTML5 rich-media ads. Responsibilities include integrating dynamic creatives, troubleshooting, managing client relationships, and collaborating with product and sales teams. A strong creative and innovative mindset is necessary for delivering high-performance solutions.
Summary Generated by Built In

Description

ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. With our strong growth coming out of the pandemic, we are aggressively looking to expand our bespoke solutions team with individuals passionate to become the trusted lead with Supply and Demand clients by redefining the future of high-performance HTML5 rich-media ads.

The company offers a combination of self-serve studio product (SaaS), 3rd party native fluid ad serving, and a full-service rich-media creative development offering. The role enables this individual to work across all areas as a technical lead specialist integrating dynamic fluid creative in industry DSPs and Publishers 1st Party Ad Serving and Data platforms, solving for the most innovative integration scenarios, troubleshooting problems, and building very responsive relations with our clients.

Must requirements include a high degree of creativity and innovative mindset with a deep understanding of the Ad Operations development, HTML5 ad development, and the ad serving system API development processes. This individual will need to have advanced skills in coding, troubleshooting, and problem-solving with a high degree of customer support to run clients facing projects with the ResponsiveAds advanced product roadmap.

This role will be a constant balancing act between the day-to-day of all of the client interactions of rich-media production, training, troubleshooting, development, and future-thinking of the innovative templates incorporated into the self-serve studio product.

He/she must be willing to roll up their sleeves and work with the product, production, and sales teams in a small virtual start-up environment with the developers of the SaaS product and manage clients of ResponsiveAds for the full-service executions.

Requirements
  • Must have at least 3 years of experience in technical Ad Operations (Google Ad Manager, DV 360, Data Studio)
  • Must have at least 3 years of software development expertise ( CSS, HTML, JavaScript)
  • Experience in HTML5 ad development.
  • Several years of working on advanced feature-rich consumer and enterprise facing web applications
  • Recognition either through awards or involvement for a minimum of 3 years in highly well-known and/or profitable products.
  • Track record of problem-solving and delivering results.

Others

  • Must love challenging innovative software development and solving complex API problems
  • Must have the ability to build connectors to many DSPs for programmatic set-up audience extension on non-O&O sites by layering with 1st party data integration.
  • A highly innovative award-winning attitude
  • Great presentation skills and must be creative and a good communicator with external partners on a day-to-day basis
  • Very punctual and several years of managing and dealing with clients
  • A start-up mentality and a flexible approach to unpredictable complex situations
  • Highly certified to use Google’s suite of products (CM, DV360, GAM, Data Studio
  • Highly certified with Facebook Apps and the suite of APIs
  • Experience with Dynamic creative development and 3rd Party feed APIs and data systems
  • Design experience with HTML5, CSS a plus
  • Experience with ad operations and trafficking ads
  • Javascript experience and understand
  • Must be flexible to work with different virtual teams.
  • Passionate to get the best job done with a customer-first attitude.
Benefits

The individual must be willing to go the extra mile with a mindset of customers first with very high-maintenance brand-perfect clients.

As the ResponsiveAds team is small, this individual will be the overall owner of the solutions for clients of the ResponsiveAds business.

ResponsiveAds is an Equal Opportunity Employer. Applicant information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to work in the United States or Canada.

Direct candidate applications only. Absolutely no employment nor outsource agency submissions, please.

Contact us with your resume: [email protected]

Top Skills

CSS
HTML5
JavaScript
The Company
HQ: New York, NY
25 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

ResponsiveAds™ enables the production of the most advanced and innovative display ads possible at 10x the speed with its Fully-Fluid technology. Direct-to-Consumer DTC) brands, Agencies, and Publishers alike can now reap the revenue benefits of multi-variant immersive responsive display ads that outperform the standard IAB engagement by 20x.

The company offers a combination of self-serve studio products (SaaS), 3rd party fluid 1-tag ad serving, and a full-service rich-media creative development offering for both direct-sold and programmatic campaigns.

Marketers can maximize creativity without the pain of massively resizing zillions of sizes and variants. The output is an engaging single fluid master creative, especially suited for mobile, called Fully-Fluid™. Fully-Fluid creatives are dynamically delivered HTML5 assets that can be deployed as a one-ad-tag to fit any ad slot (max-width) on any screen. Designers can build out Fully-Fluid master creatives that instantly export HTML5 Zip packages in any size.

Publishers looking for advanced ad solutions can deploy edge-to-edge premium creative formats yielding 10x revenue. The platform includes a comprehensive library of templates and components, "if you can dream it responsiveads delivers” with a business model that works for you.

ResponsiveAds™ has served billions of impressions of Fully-Fluid™ creatives for marquee brands, agencies, and publishers. The team's specialty is handling high-maintenance partners, requiring pixel-perfect quality and a better sell-through of performance mobile campaigns.

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