Customer Assurance Analyst

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers. 

The Customer Trust team works to enhance customer trust in the identity products our teams build. We serve as a strategic resource working closely with Okta’s GTM teams. The Customer Assurance team is the central hub of Customer Trust, providing comprehensive security information to our customers so they can effectively manage their risk.  With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business.  We’re looking for a detail-oriented and proactive Assurance Analyst to support our security compliance efforts. In this role, you’ll be instrumental in building scalable processes and tools that streamline our responses to customer security questionnaires, support third-party risk management efforts, and maintain up-to-date documentation across various security portals.

As our security initiatives expand, you'll have the opportunity to contribute to the growing Global Assurance team by enhancing how we track, communicate, and respond to customer inquiries related to our security posture.You'll work cross-functionally with Security, Sales, Legal, and Engineering teams to ensure we stay aligned with compliance requirements and customer expectations.

We're looking for someone with a solid foundation in security knowledge and exceptional communication skills, spanning internal and external audiences. This role requires strong strategic problem-solving abilities and a keen eye for prioritizing business needs. If you’re a self-starter driven to impact global cloud security, we want you on our team. 

Job Duties and Responsibilities:

• Collaborate with Customer Assurance to triage customer requests including:
• Responding to customer security questionnaires 
• Identifying and providing appropriate responses to customer inquiries
• Maintaining and updating Okta’s RFP response database
• Fulfilling compliance documentation requests
• Translate technical security concepts into clear, accessible language for non-technical audiences
• Maintain and improve backend systems that support daily operations and enable self-service access to security resources
• Support the development and maintenance of standardized security documentation in coordination with the Compliance team
• Assist in evaluating the security impact of changes to systems, applications, and processes
• Work independently, while operating as part of a global team
• Perform additional security and compliance-related tasks as needed

Minimum Required Knowledge, Skills, and Abilities:

• Solid understanding of IT security best practices
• Strong familiarity with documentation requirements related to compliance initiatives
• Bachelor's degree in a technical or business-related field, or equivalent relevant experience
• Minimum of 2 years of project management experience or equivalent work in technology or information security
• Demonstrated passion for process improvement and operational efficiency
• Experience working with no-code automation platforms and tools
• Excellent verbal and written communication skills, including the ability to produce clear, concise technical documentation, across technical and non-technical audiences
• Self-motivated with strong organizational and prioritization abilities

Helpful Certifications / Skills:

• Actively pursuing or currently holding certifications such as CCSK, ISC2 Associate, or other relevant information security credentials
• Technical background or foundational technical knowledge is a strong plus

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