The Customer Adoption Manager drives growth and adoption of Coupa Pay by serving as an advisor, managing engagements, providing expertise, and delivering insights to enhance customer value.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Adoption Manager at Coupa:
We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.
What You'll Do:
- Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
- Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
- Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
- Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
- Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You Will Bring to Coupa:
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP.
- Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments.
- Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes.
- Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).
- Proficiency in AI tools such as Gemini and Notebook LM, Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach.
- Knowledge of SQL, PHP or other programming languages is a plus.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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