MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB is seeking highly technical candidates for a role on the Server Triage and Release team as a Staff Diagnostics Engineer. Server Triage and Release is a support and diagnostics focused group within the engineering organization.
In this role, you'll continually improve our diagnostic processes by contributing to applications and tools that support this mission. In addition, you'll have the opportunity to lead our response to investigations into some of the most challenging defects, collaborating with software engineers across the organization, as well as senior technical service engineers.
An ideal candidate has experience writing high quality application code, can communicate complex technical concepts well, and has great diagnostic intuition as it applies to complex distributed architectures.
This role will be based remotely in Canada.
What you’ll do
- Contribute to complex projects that improve our ability to identify and respond to issues
- Write code to expand our diagnostic toolset, including contributing to and evolving electron apps that were developed by our team to investigate diagnostic data
- Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
- Advocate for a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve
Ideally, you will have
- 4+ years of experience in software development, with experience in data management systems
- Experience investigating thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc.
- Familiarity with standard profiling tools, such as perf, eBPF, or gdb
- Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues
- Ability to:
- Contribute to fullstack projects, preferably in Typescript, Python, or Go
- Advocate for code quality and software design best practices
- Quickly grok and clearly synthesize implications of system behavior
- Read and understand the intent of code and stack traces in many languages, especially C++
- Excellent communication skills (both written and verbal) as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
Success MeasuresIn 3 Months:
- You are comfortable handling tickets with identifiable diagnostic signatures
- You can identify user reported tickets that lack sufficient diagnostic detail
- You have made contributions to our diagnostic tools
In 6 Months:
- You have made significant contributions to our diagnostic tools
- You can take any issue and work it to completion, either by working it yourself or knowing who and when to pull in additional help
- You can speak to strengths and weaknesses in product diagnostic capabilities
- You can lead the response to some escalations from our experienced Technical Services Team
In 12 Months:
- You are running a project to improve our diagnostic tools
- You can answer any escalations from our experienced Technical Services Team
- You have a deep understanding in multiple Server components
- You are advocating for changes or improvements in Server behavior
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4253047079
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