The Contractor - Renewal Specialist for GHX Inventory Services is primarily responsible for the renewal of inventory services for a pre-established client base. The Renewals Specialist will manage all contracting-related aspects of complex projects from inception to hand-off to the Project Coordinator team. Operating as the customer point of contact for existing business, the renewals specialist will work closely with a cross-functional internal team to maintain a high customer retention rate and to increase year-over-year revenue.
This is a contract position with an expected duration of 8 weeks.
Key Responsibilities:
- Responsible for Client Retention, specifically renewal of the prior year’s inventory accounts as well as expansion efforts in coordination with Sales Team.
- Achieve KPIs surrounding account retention (renewal rate), on-time rate of renewals, YOY growth of renewals.
- Accurately maintain key internal systems such as SFDC, Renewal Schedule, team One-Drive documents, etc.
- Responsible for customer experience in collaboration with Customer Success Advisor, New Sales Team, GHX AR, etc.
- Nurture current account base and engage in continuous discovery to qualify expansion opportunities
- Proactively plan renewals calendar to ensure all clients are notified of renewal minimum of 90 days prior to renewal
- Collaborates internally with Inventory Service Field Operations, Project Coordinators, Marketing, and other internal GHX departments to drive overall customer value and satisfaction.
- Demonstrate mastery of services with ability to articulate value proposition to clients and prospective clients.
Education, Certifications, and Experience:
• Bachelor’s degree in project management, Business, Healthcare, Supply Chain, or relevant work experience in healthcare sales and service.
Preferred Qualifications and Competencies:
• 2+ years prior account management and B2B sales experience preferred
• Prior healthcare experience is preferred
• Thorough knowledge of Microsoft Office, particularly Excel
• Experience in Salesforce or other CRM preferred
• Strong analytical and problem-solving skills
• Clear and effective verbal and written communication skills with internal and external clients
• Ability to manage large, strategic accounts.
• Excellent interpersonal skills with demonstrated success in building and sustaining customer relationships.
• Ability to collaborate with management and other internal GHX resources to effectively close the sale.
• Effective time management skills and ability to meet deadlines.
• Understands a wide range of customer stakeholders.
• Results driven to achieve/exceed annual assigned renewal quotas
Estimated hourly compensation $30.00 - $35.00
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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
