Content Designer (Mobile Product, Loyalty & AI Experiences)

Level: Level 3 , Senior Consultant

Location: Remote (time-zone aligned with US team preferred)
Engagement: Embedded product team (React Native mobile app)

Modus Create is looking for a Content Designer to join an exciting, fast-moving mobile product engagement with a leading digital retail savings platform focused on loyalty, discovery, and AI-assisted shopping experiences. This project centers on building a net-new, loyalty-driven mobile app designed to earn trust earlier in the shopping journey, drive repeat behavior, and support confident, AI-assisted decision-making ahead of a critical Q4 window.

In this role, you’ll be an embedded member of a modern, cross-functional product team, partnering closely with product, experience design, and engineering to shape how value is communicated throughout the app. You’ll ensure complex mechanics—such as cash back, deal stacking, loyalty progress, and AI recommendations—are clear, credible, and immediately understandable in moments that matter.

This is not a marketing or copy-only role. It’s a product delivery role where content is treated as a core part of the experience and directly tied to engagement, conversion, and retention outcomes.

• Own content across core mobile experiences including onboarding, loyalty wallet, discovery feeds, agentic search/chat, and in-app browser guidance.
  • Design content as a system: scalable patterns, microcopy, and guidance—not one-off strings.
  • Translate complex mechanics into clear, user-centric language.
  • Partner closely with Product, Design, and Engineering in weekly decision loops and delivery sprints.
  • Collaborate in Figma and contribute to shared design systems.
  • Support experimentation by defining testable content hypotheses tied to engagement, conversion, and retention.

Experience:
• 4–7 years in Content Design / UX Writing for consumer digital products.
• Shipped mobile apps (iOS and/or Android) at scale.
• Experience with commerce, loyalty, fintech, or data-heavy products preferred.
Core Skills:
• Strong microcopy, UX writing, and content systems thinking.
• Ability to explain complex value simply and credibly.
• Comfort designing for edge cases, empty states, and failure modes.
• Accessibility-aware (WCAG-informed language and patterns).

• Full-stack UX instincts: contributes to flows, states, and interaction logic.
  • Experience working closely with engineers (React Native familiarity a plus).
  • Exposure to experimentation, analytics, or CRM tools (e.g., Braze).
  • Familiarity with AI-assisted or conversational interfaces.

• Users understand the app’s value within the first minute.
  • Loyalty progress and rewards are consistently clear and motivating.
  • Reduced friction in high-intent moments (search → decision → purchase).
  • Measurable improvements in registration completion, repeat engagement, and retention.

We combine boutique expertise with enterprise-scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long-term value. As an award-winning Atlassian partner, we enable businesses to build customer-centric products that foster lasting relationships and adoption.

Modus Create is a global consulting firm that helps organizations modernize their platforms, products, and processes. From open-source roots to enterprise transformation, we bring together strategy, design, engineering, and AI to build what’s next.

• 100% remote since day one
• Named a top company for remote work by FlexJobs and Inc.
• Trusted by leading brands across the globe
• Culture of autonomy, mastery, inclusion and continuous learning

By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful design strategies with Modus Create!