At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.
While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!
We are seeking an experienced and dynamic Community Manager to oversee and enhance our client’s online presence. This role focuses on fostering meaningful connections, managing conversations across platforms, and ensuring the community thrives. As a contract team member, you’ll work weekends, Saturday and Sunday, aligning with our client's active engagement times to best serve their audience.
Applicants must be available for the below shift to be considered for this role:
- Monday - Friday: 2pm - 7pm (PST)
- Saturday - Sunday: 6am - 2pm (PST)
- Saturday - Sunday: 2pm - 7pm (PST)
What You'll Do Here:
- Community Engagement: Actively monitor and engage with followers across social media channels (e.g., Instagram, TikTok, Facebook, X, LinkedIn, etc.), responding to comments, messages, and mentions promptly and authentically.
- Content Amplification: Share, schedule, and distribute client-approved content to maintain a consistent brand presence and stimulate audience interaction.
- Trend Monitoring: Stay updated on industry trends, relevant conversations, and emerging hashtags to identify opportunities for client engagement.
- Relationship Building: Cultivate and strengthen relationships with influencers, brand advocates, and loyal community members.
- Analytics & Reporting: Track engagement metrics and provide weekly performance reports, along with actionable insights and recommendations.
- Community Health: Monitor and manage online sentiment, escalating concerns to the appropriate internal teams when necessary.
- Weekend Focus: Ensure robust engagement and availability during high-traffic periods (Friday through Sunday), when the client’s audience is most active.
You'll Need To Have:
- Minimum of (2) years of professional experience with Instagram, Facebook, Tiktok, YouTube, Twitter, LinkedIn, etc. (Specific focus on TikTok)
- Proficiency with social media management and analytical tools including Sprout Social, Sprinklr, and Hootsuite
- Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
- Must have professionally managed Social Media for brands
- Experience growing audiences on social media through strategic community management
- Familiarity with the Food & Beverage industry is a plus.
- Availability to work nights or an alternative schedule to align with client requirements.
Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.
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